Customer Service Manager Jobs in Virginia Beach, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 2 hours ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 2 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Full-Time Customer Service Supervisor
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 1 day ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 1 day ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Virginia Beach, VA. The Client Services Manager plays a vital role in developing...
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 5 days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 5 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Portsmouth, VA (21 miles from Virginia Beach, VA)
- 7 days ago
- Portsmouth, VA (21 miles from Virginia Beach, VA)
- 7 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
General information Requisition # R58723 Locations USA-VA-Virginia Beach Posting Date 02/28/2025 Security Clearance Required Secret Remote Type Hybrid Time Type Full time Description &...
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 14 days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 14 days ago
ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of...
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 22 days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 22 days ago
Store - VA BCH-CHESAPEAKE/CROSSWAYS, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Customer Service Administrator
- Fort Story, VA (4 miles from Virginia Beach, VA)
- 30+ days ago
- Fort Story, VA (4 miles from Virginia Beach, VA)
- 30+ days ago
Company Overview Full Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By...
Retail Customer Service Supervisor
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 30+ days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 30+ days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Multi Site Customer Service Coordinator
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 45+ days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 45+ days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
Store - VA BCH-RED MILLS, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 45+ days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 45+ days ago
Job Description In search of an enthusiastic & friendly client service coordinator to join our small animal hospital in Chesapeake, Virginia. Our team believes in and agrees to Positivity,...
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 60+ days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 60+ days ago
In search of an enthusiastic & friendly client service coordinator to join our small animal hospital in Chesapeake, Virginia. Our team believes in and agrees to Positivity, Service, Integrity,...
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Demographic Data for Virginia Beach, VA
Moving to Virginia Beach, VA? Find some basic demographic data about Virginia Beach, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Virginia Beach, VA
Highest Education Level
Customer Service Managers in Virginia Beach, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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