Customer Service Manager Jobs
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Advanced Systems Inc. of Suncoast
- Tampa, FL
- 11 hours ago
- Advanced Systems Inc. of Suncoast
- Tampa, FL
- 11 hours ago
CUSTOMER SERVICE COORDINATOR ABOUT THE JOB: Become part of a growing business in the exciting construction industry. Advanced Systems, Inc. of Suncoast is one of Tampa Bay’s Premier Flooring...
- Multi-Color Corporation
- Clarksville, TN
- 4 days ago
- Multi-Color Corporation
- Clarksville, TN
- 4 days ago
. · This position requires high level computer skills; excellent written and verbal communication skills; prior customer service management experience and technical printing knowledge helpful. · Ability...
1. Good people skills 2. Some accounting skills 3. Collect rent 4. Show rental
- Saginaw County Community Mental Health Authority
- Saginaw, MI
- 6 days ago
- Saginaw County Community Mental Health Authority
- Saginaw, MI
- 6 days ago
SCCMHA JOB VACANCY ANNOUNCEMENT Client Service Manager Pay Range: $60,313.78 - $74,231.60 Annually $3,000 Recruitment Bonus for Clinical Bachelor level new hires!! ($1,000 paid at start, $1,000...
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : We are immediately hiring a Customer Service Coordinator in Etna, OH for our Supply Chain Solutions...
ADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : Summary The Customer Service Coordinator will support the shop management process through timely...
Customer Service Coordinator - Fleet Services
- Commerce City, CO
- 13 days ago
- Commerce City, CO
- 13 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive...
Rental Sales Account Manager - $1,000 Sign-on Bonus!
- Stockton, CA
- 30+ days ago
- Stockton, CA
- 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive...
Fleet Maintenance Customer Service Coordinator
- Rock Tavern, NY
- 30+ days ago
- Rock Tavern, NY
- 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Opportunity: The Customer Success Organization is focused on...
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs Nationwide
Highest Education Level
Customer Service Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- High School Diploma
- Customer Relationship Management
- Account Management
- Process Improvement
- Driving
- Punctual
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Collaboration
- Sales
- Coaching
- English
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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