Customer Service Representative Jobs

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 14,595 Jobs
Choice Vets Pet Care

Client Service Representative

We are Choice Vets Pet Care and we are in search of our next team member(s) for our growing hospital! Choice Vets Pet Care is a very busy and rapidly expanding veterinary hospital in Fairview, PA...

Vista Higher Learning

Contracts Opportunity Specialist (Remote)

WHO ARE YOU? You enjoy being the go-to-person for sales teams when they need support with managing and processing RFP responses and customer contracts. You can easily manage multiple projects and...

Remote Work
Smyth Companies

CUSTOMER SERVICE ACCOUNT MANAGER

Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to...

VALLEY INTN'L COLD STG

Customer Service Shipping / Receiving Clerk

SUMMARY: Responsible for providing a diversity of complex administrative and clerical duties to include but not limited to warehouse and accounting functions with accuracy. The Customer Service...

VensureHR

Participant Service Representative - UT - On Site

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you. About Us Vensure Employer Solutions is the largest privately held...

Circle Buick GMC Hummer EV

Automotive Sales BDC

Appointment Coordinator/ Administrative Assistant: Full Time Position COVID precautions in practice for all employees. Facility high touch areas cleaned multiple times daily. Essential Duties:...

Multi-Color Corporation

Mitarbeiter im Customer Service (m/w/d)

Bauen Sie Ihre Karriere bei einem Branchenfuhrer auf Die Multi-Color Corporation stellt Etiketten fur einige der groten Markennamen her, die weltweit in Supermarktregalen, Bars, Restaurants und...

Liberty Mutual Insurance

Associate Agent Customer Service Representative

The Agent Customer Service Representative provides support and ease of doing business for our independent agents through offering complete and accurate information while providing a superb experience...

Remote Work
Weyerhaeuser

A/P Customer Service Transaction Analyst

At Weyerhaeuser, we are an industry leader, with a strong environmental social governance foundation. We sustainably manage forests and manufacture wood products that make the world a better...

Remote Work
Multi-Color Corporation

Customer Service Representative

Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a...

General Insurance Services

Client Service Advisor (Hybrid)

The CSA responds to incoming telephone calls, emails and postal mail in addition to quoting and processing applications of new/rewrite business and manages the renewal review process in an...

Liberty Mutual Insurance

Associate Gold Customer Service Representative Bilingual Spanish & English

We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....

Remote Work
Alpha The Agency

Customer Service Rep

Join our team at Alpha The Agency as a Customer Service and Sales Rep in Scottsdale, AZ 85260. We are looking for individuals who are passionate about providing top-notch customer service and are...

TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Raven Print and Marketing

Customer Service Representative

Customer Service Superstar Wanted - Print, Signs, Apparel & Promotionla Industry Are you a seasoned CSR expert with a passion for delivering exceptional results? We are on the hunt for a true...

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs Nationwide

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives offer the following education background
Bachelor's Degree
30.9%
High School or GED
27.3%
Associate's Degree
16.1%
Vocational Degree or Certification
13.0%
Master's Degree
7.9%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »