Customer Service Representative Jobs
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service/Billing Specialist The Customer Service/Billing Specialist is responsible for range of clerical, billing and customer service duties, including review of meter readings, preparing...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Support | Primient About Primient Primient is a century old company with an entrepreneurial spirit. We are a leading producer of food and industrial ingredients made from...
Customer Service Representative
- Weyerhaeuser
- Salt Lake City, UT
- 13 hours ago
- Weyerhaeuser
- Salt Lake City, UT
- 13 hours ago
Customer support role focused on gaining experience within a less complex environment (i.e., fewer SKUs, smaller customers, limited mill set) in taking orders in the selling tool and SAP....
- Alpha The Agency
- Scottsdale, AZ
- 14 hours ago
- Alpha The Agency
- Scottsdale, AZ
- 14 hours ago
Join our team at Alpha The Agency as a Customer Service and Sales Rep in Scottsdale, AZ 85260. We are looking for individuals who are passionate about providing top-notch customer service and are...
Customer Service Representative I What Brought You Here Total compensation pay range $18.50-20.00/hr Quarterly safety bonus opportunities Quarterly production bonus opportunities Shift Days and Hours...
Customer Service Specialist - Part-time
- Steamboat Springs, CO
- 16 hours ago
- Steamboat Springs, CO
- 16 hours ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Position Title: Customer Service Representative at Bus Company parking lot Status: Part-Time Temp Location: Onsite, Mid-town Manhattan, New York Hours: 3-4 days a week, Weekends, Evening shifts....
About the Customer Service Representative - Urgent Care Role: We are looking for a Customer Service Representative to join our growing team!...
Veterinary Client Service Representative - Call Center
- Middletown, CT
- 19 hours ago
- Middletown, CT
- 19 hours ago
Job Type Full-time Description We know that a positive client experience starts as soon as our clients enter the waiting room and Pieper Veterinary is seeking kind, compassionate, and...
Join a hospital where your growth matters! Our state-of-the-art 25,000-square-foot facility is home to 13 specialty departments, offering top-tier medicine and cutting-edge diagnostics. We provide...
Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or...
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs Nationwide
Highest Education Level
Customer Service Representatives offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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