Call Center Representative Jobs
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Dental Call center Representaive
- Friedman Dental Group
- Plantation, FL
- 4 days ago
- Friedman Dental Group
- Plantation, FL
- 4 days ago
As a Dental Call Center Representative, you will be at the forefront of this mission, connecting with patients to schedule appointments and guaranteeing they receive the care they deserve....
Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...
Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...
Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...
Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...
Retention Call Center Agent - No Experience Required
- Roseland, NJ
- 6 days ago
- Roseland, NJ
- 6 days ago
Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...
Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...
Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...
Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...
We are looking for experienced call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
LOCATION: Savannah, GA JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process...
We are looking for part-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for full-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Entry-Level Contact Center Representative (Full-Time & Part-Time)
- Savannah, GA
- 90+ days ago
- Savannah, GA
- 90+ days ago
We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs Nationwide
Highest Education Level
Call Center Representatives offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Call Center Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Microsoft Windows
- Billing
- Telephone Skills
- Staffing
- Listening
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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