Customer Service Analyst Jobs
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
We are looking for a customer oriented professional who can take on the responsibility of providing Tier I software application support for the equivant case management system(s) and companion...
Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform...
Id : 109920, Title : Support Center Analyst, Category : IT Front Line Support, RequisitionType : All Other Positions, JobGrade : null, RequisitionId : ...916, ExternalPostedStartDate :...
Job Summary: We are looking for a customer oriented professional who can take on the responsibility of providing Tier I software application support for the equivant case management system(s) and...
Since 1996, Surgical Information Systems ("SIS") has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and...
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues, including but not limited to product compatibility and...
Year after year, Kamatics delivers technical breakthroughs and innovative solutions for our customers. We do this by acquiring new technologies, expanding facilities, developing R&D capabilities,...
Position Summary : This position will work within the Software Development group to address internal and external customer support requests through our ticketing system. This person will work with...
Title: Senior Lead IT Customer Support Analyst Belong. Connect. Grow. with KBR! KBRs National Security Solutions team provides high-end engineering and advanced technology solutions to our...
Customer Care Analyst - Remote Location: Remote Work Type: Full Time Regular Job No: 503690 Categories: Customer Service, Claims/Claims Processing Application Closes: Closes Mar 13, 2025 SHARE...
Remote Work6049 - Albany - 1860 Central Ave., Albany, New York, 12205 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
Customer Support Services Analyst Key Role: Perform real-time monitoring and maintenance operations of network devices, server assets, mission critical systems, enterprise services, and networking...
Customer Service Analyst II (CT: Consumer Services Consultant) - 76004610
- Kissimmee, FL
- 19 hours ago
- Kissimmee, FL
- 19 hours ago
Requisition No: 848551 Agency: Highway Safety and Motor Vehicle Working Title: CUSTOMER SERVICE ANALYST II (CT: CONSUMER SERVICES CONSULTANT) - 76004610 Pay Plan: Career Service Position Number: 76004610...
Computer Client Support Analyst, Asc Job ID: 25-06974 Location: Sacramento, CA Duration: 03 Months On W2 Contract TOP THINGS: Microsoft Intune and MS Authenticator Customer service/client support...
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs Nationwide
Highest Education Level
Customer Service Analysts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Customer Satisfaction
- Scheduling Appointments
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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