Call Center Representative Jobs in Virginia Beach, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Benefits Call Center Representative
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 5 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 5 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote Entry Level Call Center Representative - 2nd Shift
- Virginia Beach, VA
- 17 hours ago
- Virginia Beach, VA
- 17 hours ago
Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be:...
Call Center Representative $20/hr Virginia Beach, VA
- Virginia Beach, VA
- 1 day ago
- Virginia Beach, VA
- 1 day ago
Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...
Remote Banking Call Center Representative
- Virginia Beach, VA
- 6 days ago
- Virginia Beach, VA
- 6 days ago
TEKsystems Remote Banking Call Center Representative in Virginia Beach , Virginia Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high...
Remote Entry Level Call Center Representative
- Virginia Beach, VA
- 6 days ago
- Virginia Beach, VA
- 6 days ago
TEKsystems Remote Entry Level Call Center Representative in Virginia Beach , Virginia Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high...
TEKsystems Remote Call Center Representative in Virginia Beach , Virginia Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume,...
Client Support Specialist - Dec 2024 / May 2025 Grads
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 14 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 14 days ago
ADP is hiring a Client Support Specialist - Dec 2024 / May 2025 Grads. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join...
Client Relations Specialist - Bookkeeping and Tax
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 16 days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 16 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Chesapeake, Virginia, United States Description This is a fully and permanently remote work from home...
Remote WorkDigital Member Services Specialist (Call Center)
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 27 days ago
- Chesapeake, VA (13 miles from Virginia Beach, VA)
- 27 days ago
Location: In - Person, Chesapeake, VA ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features...
Client Support Specialist (Bilingual English/Spanish)
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 28 days ago
- Norfolk, VA (16 miles from Virginia Beach, VA)
- 28 days ago
260373 Date: 02/12/2025 Service Client Support Specialist (Bilingual English/Spanish) Norfolk, Virginia, United States Description ADP is hiring a Technical Support Analyst. (Bilingual:...
Hurricane Relief Call Center Representative
- Virginia Beach, VA
- 45+ days ago
- Virginia Beach, VA
- 45+ days ago
LOCATION Remote Work-at-Home JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...
Temporary Hurricane Contact Center Agent
- Virginia Beach, VA
- 45+ days ago
- Virginia Beach, VA
- 45+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Disaster Relief Call Center Representative
- Virginia Beach, VA
- 45+ days ago
- Virginia Beach, VA
- 45+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Work at Home Contact Center Agent (Full-Time & Part-Time) (VA)
- Virginia Beach, VA
- 60+ days ago
- Virginia Beach, VA
- 60+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Licensed Life and Health Call Center Representative
- Virginia Beach, VA
- 60+ days ago
- Virginia Beach, VA
- 60+ days ago
center experience is preferred....
Demographic Data for Virginia Beach, VA
Moving to Virginia Beach, VA? Find some basic demographic data about Virginia Beach, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Virginia Beach, VA
Highest Education Level
Call Center Representatives in Virginia Beach, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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