Call Center Representative Jobs in Virginia
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....
Remote WorkClient Relations Specialist Job Description: We are seeking a dedicated and personable Client Relations Specialist to join our team in Virginia. In this role, you will be the primary point of...
Remote Entry Level Call Center Representative - 2nd Shift
- Virginia Beach, VA
- 12 hours ago
- Virginia Beach, VA
- 12 hours ago
Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be:...
Call Center Representative $20/hr Virginia Beach, VA
- Virginia Beach, VA
- 1 day ago
- Virginia Beach, VA
- 1 day ago
Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...
The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth...
The Military Affairs Contact Center Agent I performs duties that involve counseling students on benefit eligibility and steps to initiate funding to continue in their educational journey,...
Immediate Openings- Member Contact Center Representative I/II
- Fairfax, VA
- 4 days ago
- Fairfax, VA
- 4 days ago
Why Join Apple? Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing...
SUMMARY: National Capital Treatment & Recovery, formerly Phoenix House in Arlington, VA is a nonprofit substance abuse treatment program. We are hiring a Full-Time Welcome Center Specialist. This...
Remote Banking Call Center Representative
- Virginia Beach, VA
- 6 days ago
- Virginia Beach, VA
- 6 days ago
TEKsystems Remote Banking Call Center Representative in Virginia Beach , Virginia Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high...
Remote Entry Level Call Center Representative
- Virginia Beach, VA
- 6 days ago
- Virginia Beach, VA
- 6 days ago
TEKsystems Remote Entry Level Call Center Representative in Virginia Beach , Virginia Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high...
TEKsystems Remote Call Center Representative in Virginia Beach , Virginia Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume,...
The Financial Aid Contact Center (FACC) Agent I is responsible and accountable to the Supervisor - FACC. The mission of the FACC Agent I is to efficiently and accurately process inbound and...
Job Title: Call Center Specialist (Dispatching) Location: Dulles, VA Shifts Available: 1st Shift: 8:00 AM 5:00 PM 2nd Shift: 2:00 PM 10:30 PM Schedule Options: SundayThursday or TuesdaySaturday...
Bilingual (Spanish) Contact Center Agent - Junior (Tier 1)
- Vienna, VA
- 8 days ago
- Vienna, VA
- 8 days ago
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)....
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Virginia
Highest Education Level
Call Center Representatives in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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