Customer Service Analyst Jobs in Virginia
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
ADP is hiring an Senior Client Experience Analyst to support our NPS Insights and Operations by applying analytical, technical, and data skills to support projects and deep dives to drive HROs...
6015 - Winchester - 351 Crossover Boulevard, Winchester, Virginia, 22601 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
7130 - Virginia Beach - 3801 Bonney Rd, Virginia Beach, Virginia, 23452 CarMax, the way your career should be! General Summary: Under limited supervision of the Business Office Manager, the...
Job Title: Client Service Analyst 3 Location: Houston, TX What you'll do: As a Client Service Analyst - Level 3 - you will be responsible for the day-to-day administration of large and/or complex...
6055 - Harrisonburg - 2587 S Main Street, Harrisonburg, Virginia, 22801 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Company: SAIC Location: Arlington, VA Career Level: Associate Industries: Technology, Software, IT, Electronics Description Description Introduction Make a difference for national security by...
You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you can develop your skills in both. Here, youll have the chance to work with an Agile...
MISS: IT Customer Support Analyst (Contingency Hire)
- Chantilly, VA
- 45+ days ago
- Chantilly, VA
- 45+ days ago
Title: MISS: IT Customer Support Analyst (Contingency Hire) Belong, Connect, Grow, with KBR! Program Summary The MISS program is a comprehensive initiative aimed at supporting the U.S. Department...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Virginia
Highest Education Level
Customer Service Analysts in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- SQL Server Reporting Services
- SQL Server Integration Services
- Statistical Analysis System
- Client Support
- Hardware Support
- Team Foundation Server
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Customer Retention
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Administrative Skills
- Billing
- Finance
- Retail
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Reporting
- Data Analysis
- Filing
- Sales
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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