Customer Service Manager Jobs in Virginia
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Arconic is currently in search of a Customer Service Coordinator to join our Kawneer business in Harrisonburg, VA. Primary Purpose of the Job Under the direction of the Sales Coordination...
Summary: Seeking a Manufacturing Customer Service Supervisor with experience in leading teams and managing operations within a manufacturing setting. Requirements: Customer Service Supervision...
Overview Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization. We are hiring a Director of Customer Service with prior...
The Operations Manager is responsible for providing leadership and management to multiple functional areas within a manufacturing plant. This position will work proactively with plant management...
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Virginia Beach, VA. The Client Services Manager plays a vital role in developing...
About This Role: As the Customer Services Manager, you will work as an auto service writer for Fleets customers....
This role is located in one of our approved office locations in Arlington, VA, Austin, TX, Santa Monica, CA or Seattle, WA. Want to own the tactical implementation of plans and projects that...
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
Sr Customer Success Manager, Strategic Account Services
- Arlington, VA
- 2 days ago
- Arlington, VA
- 2 days ago
Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business...
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Delivering a great customer experience is at...
Curtiss-Wright is looking for a Customer Success Manager (CSM) to join our Strategic Capture Team. As Customer Success Manager, you will be responsible for ensuring customer satisfaction,...
Overview As a Customer Services Manager, you will be a critical member of the team managing customer relationship for both technical and program duties....
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkDemographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Virginia
Highest Education Level
Customer Service Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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