Customer Service Manager Jobs in Portsmouth, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Suffolk, VA (11 miles from Portsmouth, VA)
- 22 hours ago
- Suffolk, VA (11 miles from Portsmouth, VA)
- 22 hours ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
FT Manager Customer Service (H)
- Suffolk, VA (11 miles from Portsmouth, VA)
- 1 day ago
- Suffolk, VA (11 miles from Portsmouth, VA)
- 1 day ago
FT Manager Customer Service (H) Posting Date: 04/16/2025 Location: Suffolk, VA Category/Area of Expertise: Retail Operations Job Requisition: 427939 Address: USA-VA-Suffolk-1524 Holland Rd Store...
- Hampton, VA (14 miles from Portsmouth, VA)
- 3 days ago
- Hampton, VA (14 miles from Portsmouth, VA)
- 3 days ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.** **_By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the...
Sr. Director of Client Services (Strategic Management) - Major Accounts Services
- Norfolk, VA (5 miles from Portsmouth, VA)
- 4 days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 4 days ago
center management is preferred + Business acumen and financial knowledge + Leverages data to make strategic business decisions + Exceptional verbal and written communication skills, with the ability...
Work From Home Customer Service Coordinator - High Value Specialty Servicing
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 4 days ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 4 days ago
Work From Home Customer Service Coordinator - High Value Specialty Servicing Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One...
Remote WorkRetail Department Supervisor Customer Service
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 4 days ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 4 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
FT Assistant Manager Customer Service
- Suffolk, VA (11 miles from Portsmouth, VA)
- 5 days ago
- Suffolk, VA (11 miles from Portsmouth, VA)
- 5 days ago
FT Assistant Manager Customer Service Posting Date: 04/12/2025 Location: Suffolk, VA Category/Area of Expertise: Retail Operations Job Requisition: 358034 Address: USA-VA-Suffolk-6550 Town Point...
- Newport News, VA (17 miles from Portsmouth, VA)
- 7 days ago
- Newport News, VA (17 miles from Portsmouth, VA)
- 7 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 8 days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 8 days ago
... Ward Ct, Virginia Beach, Virginia 23462 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
Customer Service Coordinator - Import Support Services
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 9 days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 9 days ago
Main Purpose of the Role: The Import Support Services Coordinator is responsible for managing import documentation and release functions, as well as other back office activities that support the...
Client Service Coordinator - 000667
- Newport News, VA (17 miles from Portsmouth, VA)
- 12 days ago
- Newport News, VA (17 miles from Portsmouth, VA)
- 12 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Newport News, VA (17 miles from Portsmouth, VA)
- 17 days ago
- Newport News, VA (17 miles from Portsmouth, VA)
- 17 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Airport Customer Service Supervisor - ORF
- Norfolk, VA (5 miles from Portsmouth, VA)
- 21 days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 21 days ago
General information Job Title Airport Customer Service Supervisor - ORF Date Tuesday, March 25, 2025 State Virginia City Norfolk Base Pay Rate: $ 19.15 Full/Part Time Full Time Shift A.M. shift,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 29 days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 29 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 45+ days ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 45+ days ago
ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of...
Demographic Data for Portsmouth, VA
Moving to Portsmouth, VA? Find some basic demographic data about Portsmouth, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Portsmouth, VA
Highest Education Level
Customer Service Managers in Portsmouth, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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