Call Center Representative Jobs in Portsmouth, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Benefits Call Center Representative
- Hampton, VA (14 miles from Portsmouth, VA)
- 5 days ago
- Hampton, VA (14 miles from Portsmouth, VA)
- 5 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
- Chesapeake, VA (9 miles from Portsmouth, VA)
- moments ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- moments ago
About the Benefits Call Center Representative Role: As a member of the Benefits Call Center Representative team, you will help people every day by taking calls, actively listening, and discussing employee...
Remote Entry Level Call Center Representative - 2nd Shift
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 19 hours ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 19 hours ago
Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be:...
Call Center Representative $20/hr Virginia Beach, VA
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 1 day ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 1 day ago
Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...
Remote Banking Call Center Representative
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 6 days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 6 days ago
TEKsystems Remote Banking Call Center Representative in Virginia Beach , Virginia Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high...
Remote Entry Level Call Center Representative
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 6 days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 6 days ago
TEKsystems Remote Entry Level Call Center Representative in Virginia Beach , Virginia Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high...
Remote Call Center Representative
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 6 days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 6 days ago
TEKsystems Remote Call Center Representative in Virginia Beach , Virginia Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume,...
Client Support Specialist - Dec 2024 / May 2025 Grads
- Norfolk, VA (5 miles from Portsmouth, VA)
- 14 days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 14 days ago
ADP is hiring a Client Support Specialist - Dec 2024 / May 2025 Grads. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join...
Client Relations Specialist - Bookkeeping and Tax
- Newport News, VA (17 miles from Portsmouth, VA)
- 16 days ago
- Newport News, VA (17 miles from Portsmouth, VA)
- 16 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Newport News, Virginia, United States Description This is a fully and permanently remote work from home...
Remote WorkDigital Member Services Specialist (Call Center)
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 27 days ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 27 days ago
Location: In - Person, Chesapeake, VA ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features...
Client Support Specialist (Bilingual English/Spanish)
- Norfolk, VA (5 miles from Portsmouth, VA)
- 28 days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 28 days ago
260373 Date: 02/12/2025 Service Client Support Specialist (Bilingual English/Spanish) Norfolk, Virginia, United States Description ADP is hiring a Technical Support Analyst. (Bilingual:...
Hurricane Relief Call Center Representative
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 45+ days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 45+ days ago
LOCATION Remote Work-at-Home JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...
Temporary Hurricane Contact Center Agent
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 45+ days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 45+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Disaster Relief Call Center Representative
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 45+ days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 45+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Work at Home Contact Center Agent (Full-Time & Part-Time) (VA)
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 60+ days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 60+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Demographic Data for Portsmouth, VA
Moving to Portsmouth, VA? Find some basic demographic data about Portsmouth, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Portsmouth, VA
Highest Education Level
Call Center Representatives in Portsmouth, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »