Customer Service Representative Jobs in Portsmouth, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
FedEx - Retail Customer Service Associate $16-$35/hr
- Portsmouth, VA
- 6 hours ago
- Portsmouth, VA
- 6 hours ago
No experience requited, hiring immediately, appy now.Full and part time postions available. We offer a flexible schedule, insurance benefits, and a fast paced exciting work place where you can...
Member Service Representative (Part-Time) - Hampton
- Hampton, VA (14 miles from Portsmouth, VA)
- 11 hours ago
- Hampton, VA (14 miles from Portsmouth, VA)
- 11 hours ago
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA,...
Customer Service Associate - Temporary
- Hampton, VA (14 miles from Portsmouth, VA)
- 23 hours ago
- Hampton, VA (14 miles from Portsmouth, VA)
- 23 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Lead Customer Service Representative - Walk In Center
- Portsmouth, VA
- 1 day ago
- Portsmouth, VA
- 1 day ago
As a Lead Customer Service Representative working onsite in Portsmouth, VA, youll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken....
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 1 day ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 1 day ago
The Customer Service Rep is r esponsible for daily task of Customer Service activities. Processing Orders, Placing RFQs, Order Acknowledgements, Creating/Receiving Quotes; Calculate pricing,...
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 1 day ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 1 day ago
Starting hiring pay at: $16.25 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
Water Meter Customer Service Mechanic
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 1 day ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 1 day ago
Are you looking for a job that keeps you active? Do you want to avoid a boring office job? This may be the job for you! Customer Service Mechanic reads and records water meter readings, repairs...
Retail Customer Service Associate
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 1 day ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 1 day ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Customer Service Representative
- Newport News, VA (17 miles from Portsmouth, VA)
- 1 day ago
- Newport News, VA (17 miles from Portsmouth, VA)
- 1 day ago
Customer Service Representative 3.2 3.2 out of 5 stars 701 Flag Stone Way STE C, Newport News, VA 23608 Requisition Number: 199236 Job Description Cintas is seeking a Customer Service Representative...
CUSTOMER SERVICE SPECIALIST I (remote)
- Hampton, VA (14 miles from Portsmouth, VA)
- 1 day ago
- Hampton, VA (14 miles from Portsmouth, VA)
- 1 day ago
CUSTOMER SERVICE SPECIALIST I (remote) TE Connectivity - 3.6 Hampton, VA Job Details $45,200 - $67,800 a year 15 hours ago Benefits Employee stock purchase plan Disability insurance Health...
Remote WorkCustomer Service Representative
- Hampton, VA (14 miles from Portsmouth, VA)
- 1 day ago
- Hampton, VA (14 miles from Portsmouth, VA)
- 1 day ago
As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution....
Administrative Customer Service Rep
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 2 days ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 2 days ago
Administrative Customer Service Rep PeopleShare - 4.5 Chesapeake, VA Job Details Temp-to-hire | Full-time $17 - $18 an hour 14 hours ago Qualifications Customer service Administrative experience...
Customer Service Rep/Parts Coordinator
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 2 days ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 2 days ago
The Customer Service Rep is r esponsible for daily task of Customer Service activities. Processing Orders, Placing RFQs, Order Acknowledgements, Creating/Receiving Quotes; Calculate pricing,...
Bilingual Customer Service Representative
- Norfolk, VA (5 miles from Portsmouth, VA)
- 2 days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 2 days ago
Is your mission helping others? Is your passion customer service? If this sounds like you, you are a great candidate for our on-site Customer Service Specialist position. Life Protect 24/7 is...
- Suffolk, VA (11 miles from Portsmouth, VA)
- 2 days ago
- Suffolk, VA (11 miles from Portsmouth, VA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Portsmouth, VA
Moving to Portsmouth, VA? Find some basic demographic data about Portsmouth, VA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Portsmouth, VA
Highest Education Level
Customer Service Representatives in Portsmouth, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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