Customer Service Representative Jobs in Portsmouth, VA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 2 days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative
- Multi-Color Corporation
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 4 days ago
- Multi-Color Corporation
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 4 days ago
Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a...
- Norfolk, VA (5 miles from Portsmouth, VA)
- moments ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- moments ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service & Retail Front Desk Associate - Store #38 - 5737 Princess Anne Rd
- Virginia Beach, VA (12 miles from Portsmouth, VA)
- 10 hours ago
- Virginia Beach, VA (12 miles from Portsmouth, VA)
- 10 hours ago
Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...
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Retail Customer Service Associate
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 12 hours ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 12 hours ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 13 hours ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 13 hours ago
Do you have experience in providing excellent customer service and knowledge of City Planning or the development review process? The City of Chesapeake, Virginia, Planning Department is seeking a...
Customer Service Representative/ Forklift
- Norfolk, VA (5 miles from Portsmouth, VA)
- 23 hours ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 23 hours ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Sales Associate
- Norfolk, VA (5 miles from Portsmouth, VA)
- 1 day ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 1 day ago
The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer...
Customer Care Representative I
- Norfolk, VA (5 miles from Portsmouth, VA)
- 1 day ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 1 day ago
Preferred Skills, Capabilities & Experiences : Healthcare Experience Pharmacy Experience Call Center Experience For URAC accredited areas, the following professional competencies apply: Associates in...
Pharmacy Customer Service Associate
- Suffolk, VA (11 miles from Portsmouth, VA)
- 2 days ago
- Suffolk, VA (11 miles from Portsmouth, VA)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Norfolk, VA (5 miles from Portsmouth, VA)
- 2 days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 2 days ago
TO SUCCEED IN THIS ROLE: You have at least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience....
Sales Associate, Apartments.com - Hampton Roads, VA
- Hampton, VA (14 miles from Portsmouth, VA)
- 2 days ago
- Hampton, VA (14 miles from Portsmouth, VA)
- 2 days ago
Sales Associate, Apartments.com - Hampton Roads, VA Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and...
Remote Entry Level Customer Service Representative - 2nd Shift
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 3 days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 3 days ago
Description: You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. You will be:...
Member Service Representative (Full-Time) - Portsmouth/ NMC Portsmouth
- Portsmouth, VA
- 4 days ago
- Portsmouth, VA
- 4 days ago
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA,...
Retail Associate Customer Service
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 4 days ago
- Chesapeake, VA (9 miles from Portsmouth, VA)
- 4 days ago
Contributes to the mission of Goodwill by providing the best customer service to our customers. Maximizes the stores appearance by cleaning and straightening, filling in the sales floor, and...
Demographic Data for Portsmouth, VA
Moving to Portsmouth, VA? Find some basic demographic data about Portsmouth, VA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Portsmouth, VA
Highest Education Level
Customer Service Representatives in Portsmouth, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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