Customer Service Manager Jobs in Leesburg, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager PT
- Sterling, VA (9 miles from Leesburg, VA)
- 1 day ago
- Sterling, VA (9 miles from Leesburg, VA)
- 1 day ago
Store - DC-STERLING, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Service Supervisor
- Fairfax, VA (14 miles from Leesburg, VA)
- 3 days ago
- Fairfax, VA (14 miles from Leesburg, VA)
- 3 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Chantilly, VA (14 miles from Leesburg, VA)
- 5 days ago
- Chantilly, VA (14 miles from Leesburg, VA)
- 5 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Success Manager, Email Security
- Rockville, MD (24 miles from Leesburg, VA)
- 7 days ago
- Rockville, MD (24 miles from Leesburg, VA)
- 7 days ago
Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people....
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Fairfax, VA (14 miles from Leesburg, VA)
- 8 days ago
- Fairfax, VA (14 miles from Leesburg, VA)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Integrated Service Desk Account Manager
- Chantilly, VA (14 miles from Leesburg, VA)
- 9 days ago
- Chantilly, VA (14 miles from Leesburg, VA)
- 9 days ago
Integrated Service Desk Account ManagerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel...
- Sterling, VA (9 miles from Leesburg, VA)
- 9 days ago
- Sterling, VA (9 miles from Leesburg, VA)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Rockville, MD (24 miles from Leesburg, VA)
- 12 days ago
- Rockville, MD (24 miles from Leesburg, VA)
- 12 days ago
Company Overview: Imagine a world where getting your car serviced was as easy as ordering a pizza. Welcome to Roda, where we are passionate about creating a magical customer experience, saving you...
Remote WorkClient Service Coordinator - 001329
- Gainesville, VA (16 miles from Leesburg, VA)
- 14 days ago
- Gainesville, VA (16 miles from Leesburg, VA)
- 14 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
Planning Division Manager- Customer Service Center
- Leesburg, VA
- 14 days ago
- Leesburg, VA
- 14 days ago
Welcome and thank you for your interest in employment with Loudoun County Government! ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY.THE RESUME IS CONSIDERED SUPPLEMENTAL...
Planning Division Manager- Customer Service Center
- Leesburg, VA
- 15 days ago
- Leesburg, VA
- 15 days ago
Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Ashburn, VA (6 miles from Leesburg, VA)
- 15 days ago
- Ashburn, VA (6 miles from Leesburg, VA)
- 15 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
- Herndon, VA (12 miles from Leesburg, VA)
- 18 days ago
- Herndon, VA (12 miles from Leesburg, VA)
- 18 days ago
Overview As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the...
- Sterling, VA (9 miles from Leesburg, VA)
- 22 days ago
- Sterling, VA (9 miles from Leesburg, VA)
- 22 days ago
Client Services Manager You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client Services Employment...
- Fairfax, VA (14 miles from Leesburg, VA)
- 24 days ago
- Fairfax, VA (14 miles from Leesburg, VA)
- 24 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Demographic Data for Leesburg, VA
Moving to Leesburg, VA? Find some basic demographic data about Leesburg, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Leesburg, VA
Highest Education Level
Customer Service Managers in Leesburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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