Customer Service Manager Jobs in Leesburg, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Success Manager, Email Security
- Rockville, MD (24 miles from Leesburg, VA)
- 15 hours ago
- Rockville, MD (24 miles from Leesburg, VA)
- 15 hours ago
Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people....
- Gaithersburg, MD (23 miles from Leesburg, VA)
- 1 day ago
- Gaithersburg, MD (23 miles from Leesburg, VA)
- 1 day ago
Overview Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization. We are hiring a Director of Customer Service with prior...
- Reston, VA (15 miles from Leesburg, VA)
- 1 day ago
- Reston, VA (15 miles from Leesburg, VA)
- 1 day ago
The Operations Manager is responsible for providing leadership and management to multiple functional areas within a manufacturing plant. This position will work proactively with plant management...
- Manassas, VA (20 miles from Leesburg, VA)
- 1 day ago
- Manassas, VA (20 miles from Leesburg, VA)
- 1 day ago
About This Role: As the Customer Services Manager, you will work as an auto service writer for Fleets customers....
- Ashburn, VA (6 miles from Leesburg, VA)
- 5 days ago
- Ashburn, VA (6 miles from Leesburg, VA)
- 5 days ago
Curtiss-Wright is looking for a Customer Success Manager (CSM) to join our Strategic Capture Team. As Customer Success Manager, you will be responsible for ensuring customer satisfaction,...
Director, Client Services - Mid-Markets
- Rockville, MD (24 miles from Leesburg, VA)
- 5 days ago
- Rockville, MD (24 miles from Leesburg, VA)
- 5 days ago
Returning Users Log Back In Role Overview Entegra Procurement Services is a fast-growing and dynamic division of Sodexo and part of a global procurement network that manages more than $36 billion...
- Herndon, VA (12 miles from Leesburg, VA)
- 6 days ago
- Herndon, VA (12 miles from Leesburg, VA)
- 6 days ago
Overview As a Customer Services Manager, you will be a critical member of the team managing customer relationship for both technical and program duties....
Store - DC-LEESBURG, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Sterling, VA (9 miles from Leesburg, VA)
- 13 days ago
- Sterling, VA (9 miles from Leesburg, VA)
- 13 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
Mid-Level Customer Success Manager
- Herndon, VA (12 miles from Leesburg, VA)
- 13 days ago
- Herndon, VA (12 miles from Leesburg, VA)
- 13 days ago
service management, preferably in a network security operations environment and a Bachelors Degree in a relevant field of study ((additional years of experience will be considered in lieu of a degree...
- Herndon, VA (12 miles from Leesburg, VA)
- 14 days ago
- Herndon, VA (12 miles from Leesburg, VA)
- 14 days ago
About us:Vbrick's mission is to simplify the complexity of creating, managing and delivering video for use within the enterprise helping organizations unleash the power of video. Customers use...
- Dulles, VA (23 miles from Leesburg, VA)
- 16 days ago
- Dulles, VA (23 miles from Leesburg, VA)
- 16 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Success Manager - Truckload (Transportation)
- Sterling, VA (9 miles from Leesburg, VA)
- 18 days ago
- Sterling, VA (9 miles from Leesburg, VA)
- 18 days ago
Join Us as Customer Success Manager (CSM)! Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and...
- Gaithersburg, MD (23 miles from Leesburg, VA)
- 21 days ago
- Gaithersburg, MD (23 miles from Leesburg, VA)
- 21 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- Gaithersburg, MD (23 miles from Leesburg, VA)
- 21 days ago
- Gaithersburg, MD (23 miles from Leesburg, VA)
- 21 days ago
The Regional Datacom Specialist (70% Business Development/ 30% Account Management) will be responsible for developing new business, as well as growing and managing existing accounts within our...
Demographic Data for Leesburg, VA
Moving to Leesburg, VA? Find some basic demographic data about Leesburg, VA below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Leesburg, VA
Highest Education Level
Customer Service Managers in Leesburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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