Call Center Representative Jobs in Leesburg, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Fairfax, VA (14 miles from Leesburg, VA)
- 4 days ago
- Fairfax, VA (14 miles from Leesburg, VA)
- 4 days ago
Posting Summary Working Title: Call Center Representative Role Title: Education Support Spec II Role Code: 29143-FP FLSA: Nonexempt Pay Band: 03 Position Number: 28000735 Agency: Northern VA Community...
Onsite Transportation Monitoring Operator/Call Center
- Fairfax, VA (14 miles from Leesburg, VA)
- 19 days ago
- Fairfax, VA (14 miles from Leesburg, VA)
- 19 days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
Member Service Specialist (Call Center)
- Herndon, VA (12 miles from Leesburg, VA)
- 45+ days ago
- Herndon, VA (12 miles from Leesburg, VA)
- 45+ days ago
center experience Spanish proficiency Additional Compensation Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your...
Onsite Call Center Representative $25/hr Rockville, MD
- Rockville, MD (24 miles from Leesburg, VA)
- 30+ days ago
- Rockville, MD (24 miles from Leesburg, VA)
- 30+ days ago
About You: 1+ years of call center experience is required. Medical call center experience is desired. Bilingual with English and Spanish fluency is highly preferred....
- Rockville, MD (24 miles from Leesburg, VA)
- 30+ days ago
- Rockville, MD (24 miles from Leesburg, VA)
- 30+ days ago
center representative supporting OUR CLIENT, which offers a variety of benefits, including health, dental, vision, prescription, and life insurance for participants and their beneficiaries....
- Rockville, MD (24 miles from Leesburg, VA)
- 45+ days ago
- Rockville, MD (24 miles from Leesburg, VA)
- 45+ days ago
Call Center Representative Rockville, MD Type: Contract Category: Administrative Reference ID: 10028054 Shortcut: qkGS3O Position: Call Center Representative Location: Rockville, MD Pay: $18-$22 Hour...
Part-Time Customer Care Associate
- Reston, VA (15 miles from Leesburg, VA)
- 45+ days ago
- Reston, VA (15 miles from Leesburg, VA)
- 45+ days ago
As a Part-Time Customer Service Associate, your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. Well provide training and resources so you can...
- Reston, VA (15 miles from Leesburg, VA)
- 45+ days ago
- Reston, VA (15 miles from Leesburg, VA)
- 45+ days ago
Job Type: Full-time Pay: Starting $50,000 per year Core Hours: M-F 8am - 5pm EST As a Customer Care Associate, you will work in a family-style culture that will allow you to be part of a team of...
Demographic Data for Leesburg, VA
Moving to Leesburg, VA? Find some basic demographic data about Leesburg, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Leesburg, VA
Highest Education Level
Call Center Representatives in Leesburg, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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