Customer Service Manager Jobs in Gainesville, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Manassas, VA (8 miles from Gainesville, VA)
- 1 day ago
- Manassas, VA (8 miles from Gainesville, VA)
- 1 day ago
Overview Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization. We are hiring a Director of Customer Service with prior...
- Reston, VA (18 miles from Gainesville, VA)
- 1 day ago
- Reston, VA (18 miles from Gainesville, VA)
- 1 day ago
The Operations Manager is responsible for providing leadership and management to multiple functional areas within a manufacturing plant. This position will work proactively with plant management...
- Manassas, VA (8 miles from Gainesville, VA)
- 1 day ago
- Manassas, VA (8 miles from Gainesville, VA)
- 1 day ago
About This Role: As the Customer Services Manager, you will work as an auto service writer for Fleets customers....
- Ashburn, VA (17 miles from Gainesville, VA)
- 5 days ago
- Ashburn, VA (17 miles from Gainesville, VA)
- 5 days ago
Curtiss-Wright is looking for a Customer Success Manager (CSM) to join our Strategic Capture Team. As Customer Success Manager, you will be responsible for ensuring customer satisfaction,...
- Herndon, VA (17 miles from Gainesville, VA)
- 6 days ago
- Herndon, VA (17 miles from Gainesville, VA)
- 6 days ago
Overview As a Customer Services Manager, you will be a critical member of the team managing customer relationship for both technical and program duties....
- Leesburg, VA (16 miles from Gainesville, VA)
- 6 days ago
- Leesburg, VA (16 miles from Gainesville, VA)
- 6 days ago
Store - DC-LEESBURG, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Coordinator - 005143
- Annandale, VA (22 miles from Gainesville, VA)
- 7 days ago
- Annandale, VA (22 miles from Gainesville, VA)
- 7 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Sterling, VA (17 miles from Gainesville, VA)
- 13 days ago
- Sterling, VA (17 miles from Gainesville, VA)
- 13 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
Mid-Level Customer Success Manager
- Herndon, VA (17 miles from Gainesville, VA)
- 13 days ago
- Herndon, VA (17 miles from Gainesville, VA)
- 13 days ago
service management, preferably in a network security operations environment and a Bachelors Degree in a relevant field of study ((additional years of experience will be considered in lieu of a degree...
- Herndon, VA (17 miles from Gainesville, VA)
- 14 days ago
- Herndon, VA (17 miles from Gainesville, VA)
- 14 days ago
About us:Vbrick's mission is to simplify the complexity of creating, managing and delivering video for use within the enterprise helping organizations unleash the power of video. Customers use...
Customer Success Manager - Truckload (Transportation)
- Sterling, VA (17 miles from Gainesville, VA)
- 18 days ago
- Sterling, VA (17 miles from Gainesville, VA)
- 18 days ago
Join Us as Customer Success Manager (CSM)! Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and...
- Woodbridge, VA (23 miles from Gainesville, VA)
- 19 days ago
- Woodbridge, VA (23 miles from Gainesville, VA)
- 19 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Springfield, VA (19 miles from Gainesville, VA)
- 19 days ago
- Springfield, VA (19 miles from Gainesville, VA)
- 19 days ago
Pay Rate $23.00 per hour Telecommute Status Onsite Announcement PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality,...
- Chantilly, VA (11 miles from Gainesville, VA)
- 21 days ago
- Chantilly, VA (11 miles from Gainesville, VA)
- 21 days ago
The Regional Datacom Specialist (70% Business Development/ 30% Account Management) will be responsible for developing new business, as well as growing and managing existing accounts within our...
Customer Relationship Manager / Budget Analyst
- Reston, VA (18 miles from Gainesville, VA)
- 21 days ago
- Reston, VA (18 miles from Gainesville, VA)
- 21 days ago
SHINE Systems is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or Acquisition experience to work in support of a financial and acquisition systems operational environment...
Demographic Data for Gainesville, VA
Moving to Gainesville, VA? Find some basic demographic data about Gainesville, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Gainesville, VA
Highest Education Level
Customer Service Managers in Gainesville, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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