Call Center Representative Jobs in Gainesville, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist Job Description: We are seeking a dedicated and personable Client Relations Specialist to join our team in Virginia. In this role, you will be the primary point of...
Immediate Openings- Member Contact Center Representative I/II
- Fairfax, VA (11 miles from Gainesville, VA)
- 5 days ago
- Fairfax, VA (11 miles from Gainesville, VA)
- 5 days ago
Why Join Apple? Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing...
- Sterling, VA (17 miles from Gainesville, VA)
- 7 days ago
- Sterling, VA (17 miles from Gainesville, VA)
- 7 days ago
Job Title: Call Center Specialist (Dispatching) Location: Dulles, VA Shifts Available: 1st Shift: 8:00 AM 5:00 PM 2nd Shift: 2:00 PM 10:30 PM Schedule Options: SundayThursday or TuesdaySaturday...
Bilingual (Spanish) Contact Center Agent - Junior (Tier 1)
- Vienna, VA (22 miles from Gainesville, VA)
- 8 days ago
- Vienna, VA (22 miles from Gainesville, VA)
- 8 days ago
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)....
Contact Center Agent - Junior (Tier 1)
- Vienna, VA (22 miles from Gainesville, VA)
- 8 days ago
- Vienna, VA (22 miles from Gainesville, VA)
- 8 days ago
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)....
Member Service Specialist (Call Center)
- Herndon, VA (17 miles from Gainesville, VA)
- 11 days ago
- Herndon, VA (17 miles from Gainesville, VA)
- 11 days ago
preferred Minimum 2 years' customer service experience Customer service experience, with banking, credit union, or call center experience preferred Demonstrated strong attention to detail Ability to...
Part-Time Customer Care Associate
- Reston, VA (18 miles from Gainesville, VA)
- 12 days ago
- Reston, VA (18 miles from Gainesville, VA)
- 12 days ago
As a Part-Time Customer Service Associate, your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. Well provide training and resources so you can...
- Reston, VA (18 miles from Gainesville, VA)
- 12 days ago
- Reston, VA (18 miles from Gainesville, VA)
- 12 days ago
Job Type: Full-time Pay: Starting $50,000 per year Core Hours: M-F 8am - 5pm EST As a Customer Care Associate, you will work in a family-style culture that will allow you to be part of a team of...
Call Center Operator (2024-0127)
- Chantilly, VA (11 miles from Gainesville, VA)
- 14 days ago
- Chantilly, VA (11 miles from Gainesville, VA)
- 14 days ago
center experience managing a high volume of incoming calls is desired Must have basic typing skills (40 WPM) Equal Employment Opportunity / Affirmative Action ATS is committed to a program of equal...
Onsite Transportation Monitoring Operator/Call Center
- Fairfax, VA (11 miles from Gainesville, VA)
- 45+ days ago
- Fairfax, VA (11 miles from Gainesville, VA)
- 45+ days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
Demographic Data for Gainesville, VA
Moving to Gainesville, VA? Find some basic demographic data about Gainesville, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Gainesville, VA
Highest Education Level
Call Center Representatives in Gainesville, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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