Customer Service Manager Jobs in Chesapeake, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Norfolk, VA (7 miles from Chesapeake, VA)
- 3 hours ago
- Norfolk, VA (7 miles from Chesapeake, VA)
- 3 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Full-Time Customer Service Supervisor
- Norfolk, VA (7 miles from Chesapeake, VA)
- 1 day ago
- Norfolk, VA (7 miles from Chesapeake, VA)
- 1 day ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 1 day ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 1 day ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Virginia Beach, VA. The Client Services Manager plays a vital role in developing...
- Suffolk, VA (21 miles from Chesapeake, VA)
- 4 days ago
- Suffolk, VA (21 miles from Chesapeake, VA)
- 4 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Delivering a great customer experience is at...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Portsmouth, VA (9 miles from Chesapeake, VA)
- 7 days ago
- Portsmouth, VA (9 miles from Chesapeake, VA)
- 7 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 11 days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 11 days ago
General information Requisition # R58723 Locations USA-VA-Virginia Beach Posting Date 02/28/2025 Security Clearance Required Secret Remote Type Hybrid Time Type Full time Description &...
ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of...
Store - VA BCH-CHESAPEAKE/CROSSWAYS, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Customer Service Administrator
- Fort Story, VA (14 miles from Chesapeake, VA)
- 30+ days ago
- Fort Story, VA (14 miles from Chesapeake, VA)
- 30+ days ago
Company Overview Full Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By...
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Multi Site Customer Service Coordinator
- Norfolk, VA (7 miles from Chesapeake, VA)
- 45+ days ago
- Norfolk, VA (7 miles from Chesapeake, VA)
- 45+ days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 45+ days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 45+ days ago
Store - VA BCH-RED MILLS, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Job Description In search of an enthusiastic & friendly client service coordinator to join our small animal hospital in Chesapeake, Virginia. Our team believes in and agrees to Positivity,...
In search of an enthusiastic & friendly client service coordinator to join our small animal hospital in Chesapeake, Virginia. Our team believes in and agrees to Positivity, Service, Integrity,...
Demographic Data for Chesapeake, VA
Moving to Chesapeake, VA? Find some basic demographic data about Chesapeake, VA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Chesapeake, VA
Highest Education Level
Customer Service Managers in Chesapeake, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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