Customer Service Manager Jobs in Chesapeake, VA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Suffolk, VA (21 miles from Chesapeake, VA)
- 1 day ago
- Suffolk, VA (21 miles from Chesapeake, VA)
- 1 day ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
FT Manager Customer Service (H)
- Suffolk, VA (21 miles from Chesapeake, VA)
- 2 days ago
- Suffolk, VA (21 miles from Chesapeake, VA)
- 2 days ago
FT Manager Customer Service (H) Posting Date: 04/16/2025 Location: Suffolk, VA Category/Area of Expertise: Retail Operations Job Requisition: 427939 Address: USA-VA-Suffolk-1524 Holland Rd Store...
Sr. Director of Client Services (Strategic Management) - Major Accounts Services
- Norfolk, VA (7 miles from Chesapeake, VA)
- 5 days ago
- Norfolk, VA (7 miles from Chesapeake, VA)
- 5 days ago
center management is preferred + Business acumen and financial knowledge + Leverages data to make strategic business decisions + Exceptional verbal and written communication skills, with the ability...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
FT Assistant Manager Customer Service
- Suffolk, VA (21 miles from Chesapeake, VA)
- 6 days ago
- Suffolk, VA (21 miles from Chesapeake, VA)
- 6 days ago
FT Assistant Manager Customer Service Posting Date: 04/12/2025 Location: Suffolk, VA Category/Area of Expertise: Retail Operations Job Requisition: 358034 Address: USA-VA-Suffolk-6550 Town Point...
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 9 days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 9 days ago
... Ward Ct, Virginia Beach, Virginia 23462 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
Customer Service Coordinator - Import Support Services
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 10 days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 10 days ago
Main Purpose of the Role: The Import Support Services Coordinator is responsible for managing import documentation and release functions, as well as other back office activities that support the...
Airport Customer Service Supervisor - ORF
- Norfolk, VA (7 miles from Chesapeake, VA)
- 22 days ago
- Norfolk, VA (7 miles from Chesapeake, VA)
- 22 days ago
General information Job Title Airport Customer Service Supervisor - ORF Date Tuesday, March 25, 2025 State Virginia City Norfolk Base Pay Rate: $ 19.15 Full/Part Time Full Time Shift A.M. shift,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 30+ days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Portsmouth, VA (9 miles from Chesapeake, VA)
- 45+ days ago
- Portsmouth, VA (9 miles from Chesapeake, VA)
- 45+ days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of...
Store - VA BCH-CHESAPEAKE/CROSSWAYS, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Job Description In search of an enthusiastic & friendly client service coordinator to join our small animal hospital in Chesapeake, Virginia. Our team believes in and agrees to Positivity,...
In search of an enthusiastic & friendly client service coordinator to join our small animal hospital in Chesapeake, Virginia. Our team believes in and agrees to Positivity, Service, Integrity,...
Client Service Coordinator - 001838
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 90+ days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 90+ days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Demographic Data for Chesapeake, VA
Moving to Chesapeake, VA? Find some basic demographic data about Chesapeake, VA below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Chesapeake, VA
Highest Education Level
Customer Service Managers in Chesapeake, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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