Call Center Representative Jobs in Chesapeake, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote Healthcare Call Center Associate
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 4 days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 4 days ago
Call center experience is a plus, but not required....
Remote Work- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 12 days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 12 days ago
Compensation: $20-24/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start day 1 of employment and include...
- Norfolk, VA (7 miles from Chesapeake, VA)
- 18 days ago
- Norfolk, VA (7 miles from Chesapeake, VA)
- 18 days ago
Part-Time 905 Redgate Avenue Professional Days/Evenings 16.6800 Through 25.0200 GENERAL SUMMARY The Call Center Representative is responsible for marketing the hospital's services to potential clients...
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Digital Member Services Specialist (Call Center)- Bilingual Preferred
- Chesapeake, VA
- 23 days ago
- Chesapeake, VA
- 23 days ago
Location: In - Person, Chesapeake, VA ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features...
Work at Home Contact Center Agent (Full-Time & Part-Time) (VA)
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 90+ days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 90+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Call Center Representative $20/hr Virginia Beach, VA
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 30+ days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 30+ days ago
Job Summary Our client, a medical focused non-profit, is seeking a temporary Call Center Representative to support their team!...
Client Relations Specialist - Bookkeeping and Tax
- Chesapeake, VA
- 45+ days ago
- Chesapeake, VA
- 45+ days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Chesapeake, Virginia, United States Description This is a fully and permanently remote work from home...
Remote WorkHurricane Relief Call Center Representative
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 90+ days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 90+ days ago
LOCATION Remote Work-at-Home JOB TYPE Part-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...
Temporary Hurricane Contact Center Agent
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 90+ days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 90+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Disaster Relief Call Center Representative
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 90+ days ago
- Virginia Beach, VA (13 miles from Chesapeake, VA)
- 90+ days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Demographic Data for Chesapeake, VA
Moving to Chesapeake, VA? Find some basic demographic data about Chesapeake, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Chesapeake, VA
Highest Education Level
Call Center Representatives in Chesapeake, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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