Customer Service Manager Jobs in Knoxville, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Clinton, TN (16 miles from Knoxville, TN)
- 2 days ago
- Clinton, TN (16 miles from Knoxville, TN)
- 2 days ago
9 Customer Service Manager Ingles Markets - 3.3 Clinton, TN Job Details Estimated: $27.9K - $31.9K a year 22 hours ago Qualifications Communication skills Entry level Full Job Description Req Id: 18494...
Customer Service Coordinator-1
- Clinton, TN (16 miles from Knoxville, TN)
- 5 days ago
- Clinton, TN (16 miles from Knoxville, TN)
- 5 days ago
Essential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
Customer Experience Manager - Victoria's Secret - Tanger Outlets at Sevierville - Sevierville, TN
- Sevierville, TN (21 miles from Knoxville, TN)
- 10 days ago
- Sevierville, TN (21 miles from Knoxville, TN)
- 10 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Experience Manager - Victoria's Secret - West Town - Knoxville, TN
- Knoxville, TN
- 10 days ago
- Knoxville, TN
- 10 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Senior Associate Client Success Manager
- Rockford, TN (8 miles from Knoxville, TN)
- 10 days ago
- Rockford, TN (8 miles from Knoxville, TN)
- 10 days ago
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
The Client Success Manager (CSM) will ensure that clients achieve their desired outcomes through the use of Medfinancials products & services. Acting as a bridge between the client and the...
Retail - PT Customer Service Manager (nights and weekends)
- Alcoa, TN (11 miles from Knoxville, TN)
- 30+ days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 30+ days ago
Store - KNOX-MARYVILLE, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail - FT Customer Service Manager
- Alcoa, TN (11 miles from Knoxville, TN)
- 26 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 26 days ago
Store - KNOX-MARYVILLE, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Coordinator Job Category: Field- Service Worker Requisition Number: CLIEN005525 Posting Details Posted: February 27, 2025 Full-Time On-site Rate: $20 USD per hour Locations Showing...
Are you a motivated and creative Client Service Manager with a passion for innovation, sustainable design and environmental responsibility? Join a leading design firm! GRW has a career opportunity...
Store - KNOX-TURKEY CREEK, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Knoxville, TN
Highest Education Level
Customer Service Managers in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »