Customer Service Manager Jobs in Knoxville, TN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail - PT Customer Experience Manager (nights and weekends)
- Maryville, TN (21 miles from Knoxville, TN)
- 2 days ago
- Maryville, TN (21 miles from Knoxville, TN)
- 2 days ago
Store - KNOX-MARYVILLE, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail - PT Customer Experience Manager (nights and weekends)
- Alcoa, TN (11 miles from Knoxville, TN)
- 4 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 4 days ago
Store - KNOX-MARYVILLE, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Essential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
- Alcoa, TN (11 miles from Knoxville, TN)
- 13 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 13 days ago
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
Client Service Coordinator Job Category: Field- Service Worker Requisition Number: CLIEN005525 Posting Details Posted: February 27, 2025 Full-Time On-site Rate: $20 USD per hour Locations Showing...
Are you a motivated and creative Client Service Manager with a passion for innovation, sustainable design and environmental responsibility? Join a leading design firm! GRW has a career opportunity...
This position will report to the Customer Service Manager....
Store - Knoxville, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager - Specialty Rental - Maryville, Illinois (STL Metro)
- Maryville, TN (21 miles from Knoxville, TN)
- 29 days ago
- Maryville, TN (21 miles from Knoxville, TN)
- 29 days ago
We are looking for a Customer Service Manager (CSM) in our organization that will be responsible for assisting the District Manager in directing activities of the Regional Customer Center (RCC) territory...
- Alcoa, TN (11 miles from Knoxville, TN)
- 30+ days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 30+ days ago
SUMMARY The Account Manager (AM) serves as the customer advocate and is responsible for the overall satisfaction of the client in every aspect of their communication with Momentum. In this role...
Remote WorkClayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment...
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an...
Store - KNOX-TURKEY CREEK, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Knoxville, TN
Highest Education Level
Customer Service Managers in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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