Customer Service Manager Jobs in Tennessee
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Multi-Color Corporation
- Clarksville, TN
- 6 days ago
- Multi-Color Corporation
- Clarksville, TN
- 6 days ago
. · This position requires high level computer skills; excellent written and verbal communication skills; prior customer service management experience and technical printing knowledge helpful. · Ability...
Coordinator-Customer Service Job ID: 31049 Job Category: Administrative Non Clinical Support Work Schedule: Days Department: BMG Northern MS Facility: BMG Clinics Location: Covington, TN Overview...
Responsibilities: The Customer Service Supervisor manages a geographically dispersed team under the general supervision of the Call Center Customer Service Manager and is responsible for the coordination...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Primary Job Responsibilities Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed Lead root-cause analysis Schedule, organize, and execute...
9 Customer Service Manager Ingles Markets - 3.3 Clinton, TN Job Details Estimated: $27.9K - $31.9K a year 22 hours ago Qualifications Communication skills Entry level Full Job Description Req Id: 18494...
Coordinator-Customer Service II Job ID: 31131 Job Category: Administrative Non Clinical Support Work Schedule: Days Department: BMG Metro Memphis Facility: BMG Clinics Location: Memphis, TN...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Lease Account Manager, VTRL Leasing- Nashville, TN
- Nashville, TN
- 2 days ago
- Nashville, TN
- 2 days ago
Who We Are: Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets of California and...
Customer Support Manager - Onsite Would you like to work in an international environment where youll make a difference every day? At Permobil, were looking for game-changers to join us as we...
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
Job Description: Create a “wow” experience for every customer daily. This position aims to provide an exceptional customer experience through elite customer service with professionalism and...
Essential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Demographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Tennessee
Highest Education Level
Customer Service Managers in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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