Call Center Representative Jobs in Tennessee
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote WorkApply to be an automotive call center representative today! #CB 9757533...
Remote Work) skills Mathematical skills Work both independently and within a team environment Call center experience preferred Strong work ethic Flexibility with schedule Additional Information: Keep in mind,...
Apply to be an automotive call center representative today! #CB 9757533...
Remote WorkWe are seeking a dedicated individual to manage inbound and outbound calls for patients on specialty medications and work closely with specialty pharmacies. Key Responsibilities: Handle inbound &...
MUST BE LOCAL TO NASHVILLE TN Here is an awesome opportunity to show your customer service skills! Monday-Friday 8am-5pm, or 9am-6pm hours On site position $18.00 per hour Local to Nashville TN...
Responsibilities Lakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team...
Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million...
Are you a confident communicator who excels at building relationships? Do you have a knack for turning interest into a sale? If so, we want you on our team! As a Customer Service Representative,...
One of our top Retail clients in Goodlettsville, TN is looking to bring on some Call Center Representatives to help support their Human Resources Shared Services team....
Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our...
Consumer Services Specialist (Call Center- start date of 4/7)
- Nashville, TN
- 10 days ago
- Nashville, TN
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Nashville , Tennessee We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Call Center Representative Location Lewisburg, Tennessee Job type ContractTemporary Salary $17.00Hour Category Call Center & Customer Service - Customer Service Exciting Opportunity: Call Center Representative...
Customer Sales and Service Call Center Representative
- Nashville, TN
- 12 days ago
- Nashville, TN
- 12 days ago
Start with the paycheck: Customer Sales and Service Call Center Representative start between $10.00/hr and $20.06/hr. This does not include commissions. his does not include commissions....
The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller....
Demographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Tennessee
Highest Education Level
Call Center Representatives in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »