Customer Service Analyst Jobs in Tennessee
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues, including but not limited to product compatibility and...
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at...
Are you ready for whats next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform...
As Associate Customer Service Solution Analyst in the Support organization, you will use strong communication and customer service skills to work directly with Oracle Health customers as the...
GoTo Staff Customer Experience Analyst in Nashville , Tennessee Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At GoTo, we're passionate about making IT...
Location: Nashville, US-TN Rate: Not Specified Type: Permanent Customer Support Analyst I MEDHOST is seeking a Customer Support Analyst to provide application support to customers. This role...
Customer Service Analyst 1-Support - Laboratory
- Nashville, TN
- 30+ days ago
- Nashville, TN
- 30+ days ago
In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and...
The Company at a Glance Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is...
Labcorp is recruiting an IT Customer Service Analyst in our Southeast territory. Get ready to redefine whats possible and discover your extraordinary potential at Labcorp....
mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers....
Remote WorkDemographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Tennessee
Highest Education Level
Customer Service Analysts in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Customer Satisfaction
- Scheduling Appointments
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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