Call Center Representative Jobs in Knoxville, TN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
RemX is seeking experienced Customer Service Representatives to join our team in Knoxville, TN! Position: Customer Service Representative – Call Center Employment Type: Temp-to-Hire Location:...
$20 Onsite B2B Client Call Center Rep (Billing & payment processing for B2B)
- Knoxville, TN
- 4 days ago
- Knoxville, TN
- 4 days ago
RemX is seeking an experience B2B Client Call Center Rep. You will be responsible for processing payments for Insurance Carriers on behalf of Banks for escrow payments on mortgages. You will make...
MUST HAVE 6 MONTHS CALL CENTER EXPERIENCE Please read the details below- If you feel you are a fit, please send your updated resume to ... for immediate consideration!!...
- Maryville, TN (21 miles from Knoxville, TN)
- 12 days ago
- Maryville, TN (21 miles from Knoxville, TN)
- 12 days ago
Senior Call Center Agent locations Maryville, TN time type Full time posted on Posted Yesterday job requisition id JR120236 Position Title: Senior Call Center Agent (Non - LO - Servicing)...
- Maryville, TN (21 miles from Knoxville, TN)
- 12 days ago
- Maryville, TN (21 miles from Knoxville, TN)
- 12 days ago
Bilingual Call Center Agent locations Maryville, TN time type Full time posted on Posted Yesterday job requisition id JR120135 Great Company. Great People. Great Career. If you want to work for...
Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills...
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Knoxville, TN
Highest Education Level
Call Center Representatives in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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