Customer Service Representative Jobs in Knoxville, TN
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Knoxville, TN
- 30+ days ago
- Knoxville, TN
- 30+ days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Associate Job
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 1 day ago
- Oak Ridge, TN (20 miles from Knoxville, TN)
- 1 day ago
Apply Now Why You'll Love This Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 102 S...
Pharmacy Customer Service Associate
- Seymour, TN (12 miles from Knoxville, TN)
- 1 day ago
- Seymour, TN (12 miles from Knoxville, TN)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
RemX is seeking Customer Service Reps for On-Site opportunities in Knoxville, TN 37923. This is a call center/customer service environment. You’ll need to be efficient, productive, and thorough...
Client Service Representative Department: Receptionists Employment Type: Full Time Location: Knoxville, Tennessee Compensation: $17.50 - $20.00 / hour Description Animal Emergency & Specialty...
Customer Experience Representative- Knoxville Airport
- Alcoa, TN (11 miles from Knoxville, TN)
- 3 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 3 days ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
- Maryville, TN (21 miles from Knoxville, TN)
- 3 days ago
- Maryville, TN (21 miles from Knoxville, TN)
- 3 days ago
Position Summary: The Customer Advocate will field direct calls from customers about home issues, questions, and buying experience issues. They will attempt to deliver prompt, accurate, and...
Licensed Customer Service and Sales Rep - West Knoxville
- Knoxville, TN
- 3 days ago
- Knoxville, TN
- 3 days ago
Its a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Join Americas most trusted...
Customer Service Representative - BPO Client Relations
- Knoxville, TN
- 4 days ago
- Knoxville, TN
- 4 days ago
Role Overview: As a Customer Service Representative, you will handle customer inquiries via phone, chat, or email with professionalism and patience....
Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide thorough training, learning...
Customer Service Associate - Temporary
- Alcoa, TN (11 miles from Knoxville, TN)
- 4 days ago
- Alcoa, TN (11 miles from Knoxville, TN)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Dominos Customer Service Rep/Pizza Maker - Topside - Store. Job in Walland Gr8Jobs
- Walland, TN (16 miles from Knoxville, TN)
- 6 days ago
- Walland, TN (16 miles from Knoxville, TN)
- 6 days ago
Many of our current Franchise owners started as Customer Service Representatives or Drivers!...
Dominos Customer Service Rep/Pizza Maker - Topside - Store. Job in Friendsville Gr8Jobs
- Friendsville, TN (17 miles from Knoxville, TN)
- 6 days ago
- Friendsville, TN (17 miles from Knoxville, TN)
- 6 days ago
Many of our current Franchise owners started as Customer Service Representatives or Drivers!...
Dominos Customer Service Rep/Pizza Maker - Topside - Store. Job in Knoxville Gr8Jobs
- Knoxville, TN
- 6 days ago
- Knoxville, TN
- 6 days ago
Many of our current Franchise owners started as Customer Service Representatives or Drivers!...
Demographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Knoxville, TN
Highest Education Level
Customer Service Representatives in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »