Customer Service Manager Jobs in North Carolina
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since...
Are you looking for a high energy, strategic, and fast-paced position as a Sr. Enterprise Client Success Manager? Join Relias, the company changing lives throughout the world by helping healthcare...
Customer Experience Manager Part Time 3.4 3.4 out of 5 stars Gastonia, NC Store - CHLT-GASTONIA, NC Deliver a customer centric shopping experience by managing and delivering effective front-end...
Customer Service Manager (Cold Storage Experience Needed)
- Wilmington, NC
- 10 hours ago
- Wilmington, NC
- 10 hours ago
About Us As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Baker Roofing Company Customer Care Coordinator Baker Roofing invests in our employees by empowering success and offering training courses. We value our employees by providing competitive...
Remote WorkMichaels FT Customer Experience Manager in GREENVILLE , North Carolina Store - GREENVILLE, NC Deliver a customer centric shopping experience by managing and delivering effective front-end...
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkWe are looking for an Entry Level Client Success Manager passionate about delivering exceptional value to clients. Your mission will be to ensure clients achieve desired outcomes by effectively...
Details: Job Title: Customer Service Administrator Location: Cary, NC - Hybrid Zip Code: 27513 Start Date: ASAP Job Type: Contract Pay Rate: $33.00 - $37.00/hr Doe Keywords: #CustomerServiceJobs...
The Client Support Manager (Manager) leads a team of employees and student workers who provide hands-on technology support for faculty, staff, and students. The Manager oversees technicians who...
Wood is recruiting for a Life Science Technical Account Manager within the Automation and Controls group. The position is based in our offices in Raleigh, NC on a Hybrid basis with regular travel...
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in North Carolina
Highest Education Level
Customer Service Managers in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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