Customer Service Representative Jobs in North Carolina
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To...
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote WorkAs the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To...
Blood Collection Staff - Customer Service
- Winston Salem, NC
- moments ago
- Winston Salem, NC
- moments ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Customer Service Specialist. Nesco Resource has an immediate need for a Customer Service Specialist in the Lincolnton NC area. Responsible for overseeing the customer service department and...
We are seeking a highly organized and customer-focused Customer Experience Representative to manage customer inquiries and orders, resolve complaints, and provide timely, effective support. The...
Overview Where Better Careers Begin! We are seeking Sales and Wellness Advisors for our Massage Envy location! We offer competitive pay and a culture that focuses on growth and success. If you are...
Talk on the phone to new and existing customers Filing Learning the business Eager to learn (company will pay for the right person to obtain Property and Casualty Insurance License and training)....
Now Hiring: Customer Service Representative Location: New Bern NC Full-time Position Key Responsibilities: Communicate with new and existing customers over the phone Handle filing and administrative...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
- Charlotte, NC
- 7 hours ago
- Charlotte, NC
- 7 hours ago
Summary** Posted: Mar 4, 2025 Role Number:**114438158** Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple...
['Total Wine & More', '3.3', 'Digital Customer Service Associate', 'Apply on employer site', 'Apply now', 'Durham, NC'][]
Customer Service/Inbound Sales Representative (On-Site)
- Morganton, NC
- 8 hours ago
- Morganton, NC
- 8 hours ago
Customer Service/Inbound Sales Representative (On-Site) Job Description The Customer Service/Inbound Sales Representative position interfaces with customers via inbound calls, outbound calls, or...
Customer Service Representative (Bilingual: Spanish/English) On-Site
- Charlotte, NC
- 8 hours ago
- Charlotte, NC
- 8 hours ago
Job Title: Customer Service Representative (Bilingual: Spanish/English) On-Site Job Description El representante de servicio al cliente bilingue interactua con los clientes a traves de llamadas entrantes...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in North Carolina
Highest Education Level
Customer Service Representatives in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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