Call Center Representative Jobs in North Carolina
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services....
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Join Lap of Love as a Call Center Representative and Love What You Do!...
Remote WorkPOSITION COMPENSATION: $19.52/hour, full time + full benefits available At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health...
Inside Sales Representative Our Inside Sales Team plays a critical role in West Shore Home's mission of Bringing Happiness to Every Home! As the first point of contact for our customers, you will...
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Requirements: 1-2+ years of related call center experience. Transferable experience includes (Call center, retention, enrollment, etc.) Excellent communication and interpersonal skills....
Remote WorkClient Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Join Dynata's Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely! We are looking for talented bilingual call center survey agents to perform...
Remote Call Center Rep - Starting Wednesday, May 14, 2025
- Charlotte, NC
- 4 days ago
- Charlotte, NC
- 4 days ago
Overview Work Location: This is a remote/work from home position. Compensation : $15.00/hour Paid Training Start Date : Wednesday, May 16, 2025 Training Hours : Monday thru Friday: 8am - 5pm EST...
Remote WorkSenior Contact Center Representative - Business Banking Support
- Raleigh, NC
- 4 days ago
- Raleigh, NC
- 4 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkCall Center Associate Work from Home $37-$40/HR + Bonuses
- Asheville, NC
- 6 days ago
- Asheville, NC
- 6 days ago
Now Hiring: Call Center Associate Full-Time Remote Position Pay: $37 - $40/hr + Performance Bonuses & Full Benefits We are looking for a **Remote Call Center Associate** to assist customers with...
Remote WorkURGENT HIRING!!Fusion CX is seeking Full Time Customer Service Agent to support first responders who are crucial to maintaining public safety!!TRAINING START DATE: April 21st, 2025.Are you...
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkDemographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in North Carolina
Highest Education Level
Call Center Representatives in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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