Customer Service Analyst Jobs in North Carolina
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Date Posted: 2025-03-04 Country: United States of America Location: HNC31: US095-Winston-Salem (Fairchild 1455 Fairchild Road, Winston-Salem, NC, 27105 USA Position Role Type: Onsite Collins...
Date Posted: 2025-03-04 Country: United States of America Location: HNC31: US095-Winston-Salem (Fairchild 1455 Fairchild Road, Winston-Salem, NC, 27105 USA Position Role Type: Onsite Collins...
TELUS Agriculture & Consumer Goods Customer Support Analyst - Consumer Goods Industry in Remote , North Carolina TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our...
Remote WorkTELUS Agriculture & Consumer Goods Senior Customer Support Analyst - Consumer Goods Industry in Remote , North Carolina TELUS Agriculture & Consumer Goods is a great place to work. You can see it...
Remote WorkGeneral Information Req # WD00077184 Career area: Data Management and Analytics Country/Region: United States of America State: North Carolina City: Morrisville Date: Friday, February 7, 2025...
GoTo Staff Customer Experience Analyst in Raleigh , North Carolina Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At GoTo, we're passionate about making...
7226 - Asheville - 877 Brevard Road, Asheville, North Carolina, 28806-2268 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
7102 - Raleigh - 8520 Glenwood Ave, Raleigh, North Carolina, 27612 CarMax, the way your career should be! General Summary: Under limited supervision of the Business Office Manager, the Customer...
7226 - Asheville - 877 Brevard Road, Asheville, North Carolina, 28806-2268 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a...
7226 - Asheville - 877 Brevard Road, Asheville, North Carolina, 28806-2268 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Labcorp is recruiting an IT Customer Service Analyst in our Southeast territory. Get ready to redefine what's possible and discover your extraordinary potential at Labcorp....
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in North Carolina
Highest Education Level
Customer Service Analysts in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Customer Satisfaction
- Scheduling Appointments
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »