Customer Service Manager Jobs in Huntersville, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Entry Level Client Success Manager
- Charlotte, NC (12 miles from Huntersville, NC)
- 3 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 3 days ago
We are looking for an Entry Level Client Success Manager passionate about delivering exceptional value to clients. Your mission will be to ensure clients achieve desired outcomes by effectively...
Digital Sales Supervisor - Customer Care
- Charlotte, NC (12 miles from Huntersville, NC)
- 4 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 4 days ago
Great company. Great people. Great opportunities. This position is not a remote role. You must physically reside in Charlotte, NC. If you'd like the chance to make your mark with the world's...
- Charlotte, NC (12 miles from Huntersville, NC)
- 4 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 4 days ago
We are hiring a full-time creative, results oriented outside sales Account Manager in Charlotte, NC. Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial...
- Charlotte, NC (12 miles from Huntersville, NC)
- 5 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 5 days ago
The CATS Customer Service Manager will be expected to maintain high-quality service standards, addressing customer inquiries and concerns in a timely manner, and collaborating with various departments...
Supervisor - Customer Service (On-site)
- Charlotte, NC (12 miles from Huntersville, NC)
- 5 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 5 days ago
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering...
- Charlotte, NC (12 miles from Huntersville, NC)
- 6 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 6 days ago
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
- Charlotte, NC (12 miles from Huntersville, NC)
- 7 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 7 days ago
About LRN Do you want to use your client success expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is...
Remote Work- Charlotte, NC (12 miles from Huntersville, NC)
- 8 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 8 days ago
Call Center experience preferred. Minimum two years of related experience....
Customer Service Manager Manufacturing
- Charlotte, NC (12 miles from Huntersville, NC)
- 11 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 11 days ago
Corning Incorporated Customer Service Manager Manufacturing in Charlotte , North Carolina Customer Service Manager Manufacturing Date: Feb 26, 2025 Location: Hemlock, MI, US, 48626Corning, NY, US, 14831Charlotte...
- Charlotte, NC (12 miles from Huntersville, NC)
- 11 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 11 days ago
M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always...
- Charlotte, NC (12 miles from Huntersville, NC)
- 13 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 13 days ago
About BNI®: Established in 1985, BNI is the world’s largest business referral network. With over 325,000 small-to medium-size business Members in over 11,000 Chapters across 77 Countries, we are a...
- Charlotte, NC (12 miles from Huntersville, NC)
- 13 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 13 days ago
Overview Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary...
Remote Work- Charlotte, NC (12 miles from Huntersville, NC)
- 13 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 13 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
- Charlotte, NC (12 miles from Huntersville, NC)
- 13 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 13 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Charlotte, NC (12 miles from Huntersville, NC)
- 14 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 14 days ago
THE TEAM YOU WILL BE JOINING AccruePartners is going through a transformation as the company adds solutions to the portfolio of talent services we offer. The day-to-day leadership by both...
Demographic Data for Huntersville, NC
Moving to Huntersville, NC? Find some basic demographic data about Huntersville, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Huntersville, NC
Highest Education Level
Customer Service Managers in Huntersville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »