Call Center Representative Jobs in Huntersville, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Charlotte, NC (12 miles from Huntersville, NC)
- 14 hours ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 14 hours ago
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
- Cramerton, NC (18 miles from Huntersville, NC)
- 1 day ago
- Cramerton, NC (18 miles from Huntersville, NC)
- 1 day ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
Bilingual Call Center Representative
- Charlotte, NC (12 miles from Huntersville, NC)
- 6 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 6 days ago
Call center experience preferred....
Access/Outreach Specialist - Atrium Health Morehead Medical Plaza FT Days
- Charlotte, NC (12 miles from Huntersville, NC)
- 10 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 10 days ago
Job Summary Provides clerical support services in all areas of expertise and knowledge. Assists one or more groups of physicians, advanced clinical practitioners, providers, clinical, and...
Part Time Call Center Representative
- Charlotte, NC (12 miles from Huntersville, NC)
- 12 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 12 days ago
at Movado Group, Inc. in Charlotte, North Carolina, United States Job Description At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about...
Client Relations Specialist - Bookkeeping and Tax
- Charlotte, NC (12 miles from Huntersville, NC)
- 17 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 17 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Charlotte, North Carolina, United States Description This is a fully and permanently remote work from...
Remote Work- Charlotte, NC (12 miles from Huntersville, NC)
- 27 days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 27 days ago
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
Service Dispatcher and Call Center Specialist
- Charlotte, NC (12 miles from Huntersville, NC)
- 45+ days ago
- Charlotte, NC (12 miles from Huntersville, NC)
- 45+ days ago
Responsive recruiter Benefits: 401(k) matching Dental insurance Health insurance Training & development Vision insurance One Hour Heating and Air Conditioning is searching for an upbeat, positive,...
Demographic Data for Huntersville, NC
Moving to Huntersville, NC? Find some basic demographic data about Huntersville, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Huntersville, NC
Highest Education Level
Call Center Representatives in Huntersville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »