Customer Service Manager Jobs in Durham, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr Lead Customer Experience Manager
- Raleigh, NC (21 miles from Durham, NC)
- 7 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 7 hours ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Leadership & Strategy: Develop and implement customer service strategies that align with company goals and enhance customer satisfaction. Retail Partner Management: Oversee customer service...
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and...
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and...
Technical Account Manager - OpenShift Container Platform
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the Southeastern U.S. In this role, you will...
Remote WorkNetSuite Client Success Manager
- Raleigh, NC (21 miles from Durham, NC)
- 5 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 5 days ago
Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+...
FT Manager Customer Service (H) Posting Date: 12/18/2024 Location: Durham, NC Category/Area of Expertise: Retail Operations Job Requisition: 409210 Address: USA-NC-Durham-3808 Guess Rd. Store...
Customer Service Team Lead, Neurodiverse Solutions
- Raleigh, NC (21 miles from Durham, NC)
- 6 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 6 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Client Services Manager - Life Sciences
- Raleigh, NC (21 miles from Durham, NC)
- 7 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 7 days ago
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points...
- Raleigh, NC (21 miles from Durham, NC)
- 7 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 7 days ago
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Position Overview We are seeking a detail-oriented and client-focused Customer Service Manager (CSM) to oversee day-to-day client support and operational excellence within our Solar and Storage Operations...
Client Service Coordinator- North Ridge
- Raleigh, NC (21 miles from Durham, NC)
- 9 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 9 days ago
Job description SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary...
Director, Customer Service & Inside Sales
- Cary, NC (17 miles from Durham, NC)
- 9 days ago
- Cary, NC (17 miles from Durham, NC)
- 9 days ago
Verdesian Life Sciences is seeking an individual for the role of Director, Customer Service & Inside Sales in the corporate office in Cary, North Carolina. Individual should reside in the...
- Raleigh, NC (21 miles from Durham, NC)
- 11 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 11 days ago
At Highwoods, we focus on providing exceptional experiences for everyone involved – our customers, employees, stakeholders, and local communities. We believe in enhancing the customer experience...
Customer Success Manager (East) (RapidScale)
- Raleigh, NC (21 miles from Durham, NC)
- 11 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 11 days ago
Company Cox Communications, Inc. Job Family Group Customer Care Group Job Profile Client Performance Manager II Management Level Individual Contributor Flexible Work Option Can work remotely but...
Remote WorkDemographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
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Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Durham, NC
Highest Education Level
Customer Service Managers in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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