Customer Service Manager Jobs in Durham, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since...
Sr. Enterprise Client Success Manager
- Morrisville, NC (10 miles from Durham, NC)
- 7 hours ago
- Morrisville, NC (10 miles from Durham, NC)
- 7 hours ago
Are you looking for a high energy, strategic, and fast-paced position as a Sr. Enterprise Client Success Manager? Join Relias, the company changing lives throughout the world by helping healthcare...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Cary, NC (17 miles from Durham, NC)
- 1 day ago
- Cary, NC (17 miles from Durham, NC)
- 1 day ago
Baker Roofing Company Customer Care Coordinator Baker Roofing invests in our employees by empowering success and offering training courses. We value our employees by providing competitive...
Remote WorkClient Service Coordinator - 001249
- Wake Forest, NC (19 miles from Durham, NC)
- 2 days ago
- Wake Forest, NC (19 miles from Durham, NC)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
IT Technical Client Success Manager II
- Raleigh, NC (21 miles from Durham, NC)
- 3 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 3 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCustomer Service Administrator
- Cary, NC (17 miles from Durham, NC)
- 3 days ago
- Cary, NC (17 miles from Durham, NC)
- 3 days ago
Details: Job Title: Customer Service Administrator Location: Cary, NC - Hybrid Zip Code: 27513 Start Date: ASAP Job Type: Contract Pay Rate: $33.00 - $37.00/hr Doe Keywords: #CustomerServiceJobs...
Life Sciences Technical Account Manager
- Raleigh, NC (21 miles from Durham, NC)
- 3 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 3 days ago
Wood is recruiting for a Life Science Technical Account Manager within the Automation and Controls group. The position is based in our offices in Raleigh, NC on a Hybrid basis with regular travel...
Technical Customer Success Manager - Networking
- Rtp, NC (6 miles from Durham, NC)
- 5 days ago
- Rtp, NC (6 miles from Durham, NC)
- 5 days ago
The application window is expected to close on: 03/31/2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants must be...
Account Manager, North Central Florida
- Mebane, NC (22 miles from Durham, NC)
- 8 days ago
- Mebane, NC (22 miles from Durham, NC)
- 8 days ago
Sandvik Coromant in North-Central Florida region is looking for an Account Manager Location: Ideal location would be in or around Ocala, Gainesville, Orlando or Daytona Beach. If you are...
- Rtp, NC (6 miles from Durham, NC)
- 8 days ago
- Rtp, NC (6 miles from Durham, NC)
- 8 days ago
The application window is expected to close on: 03/09/2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants must be...
Technical Account Manager - OpenShift Container Platform
- Raleigh, NC (21 miles from Durham, NC)
- 9 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 9 days ago
About The Job Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the U.S. Eastern or Central Time...
Remote WorkThe Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the...
- Raleigh, NC (21 miles from Durham, NC)
- 10 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 10 days ago
Wilson Language Training Customer Success Manager in Raleigh , North Carolina Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed...
Customer Success Manager - Healthcare SaaS (USA-Remote)
- Raleigh, NC (21 miles from Durham, NC)
- 11 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 11 days ago
NOTE: This is a fully remote position within the US. The Customer Success Manager in Wolters Kluwer Health Clinical Surveillance and Compliance is responsible for ensuring customers achieve their...
Remote WorkDemographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Durham, NC
Highest Education Level
Customer Service Managers in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »