Call Center Representative Jobs in Durham, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist (Legal)
- Raleigh, NC (21 miles from Durham, NC)
- 7 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 7 hours ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Join Lap of Love as a Call Center Representative and Love What You Do!...
Remote Work- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Inside Sales Representative Our Inside Sales Team plays a critical role in West Shore Home's mission of Bringing Happiness to Every Home! As the first point of contact for our customers, you will...
Call Center Representative 100% Remote
- Raleigh, NC (21 miles from Durham, NC)
- 2 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 2 days ago
Requirements: 1-2+ years of related call center experience. Transferable experience includes (Call center, retention, enrollment, etc.) Excellent communication and interpersonal skills....
Remote WorkLegal Client Relations Specialist
- Raleigh, NC (21 miles from Durham, NC)
- 2 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 2 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Senior Contact Center Representative - Business Banking Support
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkCall Center Associate Work from Home $37-$40/HR + Bonuses
- Raleigh, NC (21 miles from Durham, NC)
- 7 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 7 days ago
Now Hiring: Call Center Associate Full-Time Remote Position Pay: $37 - $40/hr + Performance Bonuses & Full Benefits We are looking for a **Remote Call Center Associate** to assist customers with...
Remote WorkHRES Contact Center Representative I - REMOTE
- Raleigh, NC (21 miles from Durham, NC)
- 8 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 8 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Raleigh, NC (21 miles from Durham, NC)
- 18 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 18 days ago
center experience (preferred) Are Bilingual in English/Spanish (preferred) Ability to type accurately and quickly Maintain a positive environment, working with co-workers and customers within a diverse...
- Raleigh, NC (21 miles from Durham, NC)
- 21 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 21 days ago
7974 - Raleigh CEC - 8520 Glenwood Avenue, Raleigh, North Carolina, 27612 CarMax, the way your career should be! Provide an Iconic Customer Experience As a Customer Service Consultant, you will be...
Job Title: Emergency Dispatcher/Call Center Agent Shift: Friday, Saturday, Sunday and Monday 1pm 11:30pm Location: 3643 N. Roxboro Street, Durham, NC Job Summary: The Communications Center...
Client Relations Specialist - Bookkeeping and Tax
- Raleigh, NC (21 miles from Durham, NC)
- 45+ days ago
- Raleigh, NC (21 miles from Durham, NC)
- 45+ days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Raleigh, North Carolina, United States Description This is a fully and permanently remote work from home...
Remote WorkCustomer Care Associate, Redi Carpet
- Morrisville, NC (10 miles from Durham, NC)
- 60+ days ago
- Morrisville, NC (10 miles from Durham, NC)
- 60+ days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Client Support Specialist, Employee Health & Benefits
- Raleigh, NC (21 miles from Durham, NC)
- 90+ days ago
- Raleigh, NC (21 miles from Durham, NC)
- 90+ days ago
Client Support Specialist EHB Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11,000...
Call Center Customer Service Professional - II
- Cary, NC (17 miles from Durham, NC)
- 90+ days ago
- Cary, NC (17 miles from Durham, NC)
- 90+ days ago
Hybrid 8 days a month, usually Tuesday and Wednesday's Targeted Years of Experience: 3-5 years Responsibilities: Answer incoming service calls from customers to perform initial diagnosis and take...
Demographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Durham, NC
Highest Education Level
Call Center Representatives in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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