Call Center Representative Jobs in Durham, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Raleigh, NC (21 miles from Durham, NC)
- 12 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 12 hours ago
Xerox Client Support Specialist in Raleigh , North Carolina Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department...
Remote Work- Raleigh, NC (21 miles from Durham, NC)
- 16 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 16 hours ago
Inside Sales Representative Our Inside Sales Team plays a critical role in West Shore Home's mission of Bringing Happiness to Every Home! As the first point of contact for our customers, you will...
- Raleigh, NC (21 miles from Durham, NC)
- 3 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 3 days ago
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally....
Call Center- Customer Service Rep- Apex, NC
- Apex, NC (19 miles from Durham, NC)
- 8 days ago
- Apex, NC (19 miles from Durham, NC)
- 8 days ago
For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a temporary Customer Service Representative to work at a premier client in...
Call Center- Customer Service Rep- Apex, NC
- Apex, NC (19 miles from Durham, NC)
- 8 days ago
- Apex, NC (19 miles from Durham, NC)
- 8 days ago
For those who want to keep growing, learning, and evolving. We at Kelly hear you, and were here for you! Were seeking a temporary Customer Service Representative to work at a premier client in...
Consumer Services Specialist (Call Center- start date of 4/7)
- Raleigh, NC (21 miles from Durham, NC)
- 12 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 12 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Raleigh , North Carolina We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of...
Job Title: Emergency Dispatcher/Call Center Agent Shift: Friday, Saturday, Sunday and Monday 1pm 11:30pm Location: 3643 N. Roxboro Street, Durham, NC Job Summary: The Communications Center...
Client Relations Specialist - Bookkeeping and Tax
- Raleigh, NC (21 miles from Durham, NC)
- 17 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 17 days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Raleigh, North Carolina, United States Description This is a fully and permanently remote work from home...
Remote WorkCustomer Care Associate, Redi Carpet
- Morrisville, NC (10 miles from Durham, NC)
- 25 days ago
- Morrisville, NC (10 miles from Durham, NC)
- 25 days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Call Center Associate Food & Nutrition Services- NFS Patient Services
- Chapel Hill, NC (8 miles from Durham, NC)
- 28 days ago
- Chapel Hill, NC (8 miles from Durham, NC)
- 28 days ago
Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Maintains...
Immigration Client Support Specialist
- Raleigh, NC (21 miles from Durham, NC)
- 30+ days ago
- Raleigh, NC (21 miles from Durham, NC)
- 30+ days ago
Immigration Client Support Specialist Raleigh, North Carolina Corporate Staff Immigration Full Time 5281 No Job Description Position Summary Help make the American dream come true for immigrants!...
Bilingual Contact Center Representative I (Raleigh)
- Raleigh, NC (21 miles from Durham, NC)
- 30+ days ago
- Raleigh, NC (21 miles from Durham, NC)
- 30+ days ago
Job Type Full-time Description The Contact Center Representative I provides quality, electronic and phone service to members, including providing account information and processing basic account...
Bilingual Call Center Representative
- Raleigh, NC (21 miles from Durham, NC)
- 45+ days ago
- Raleigh, NC (21 miles from Durham, NC)
- 45+ days ago
, 'Jumpstart your career as a Call Center Representative....
Client Support Specialist, Employee Health & Benefits
- Raleigh, NC (21 miles from Durham, NC)
- 60+ days ago
- Raleigh, NC (21 miles from Durham, NC)
- 60+ days ago
Client Support Specialist EHB Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11,000...
- Cary, NC (17 miles from Durham, NC)
- 60+ days ago
- Cary, NC (17 miles from Durham, NC)
- 60+ days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
Demographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Durham, NC
Highest Education Level
Call Center Representatives in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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