Customer Service Representative Jobs in Durham, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Meeting Planner/Customer Service Experience Specialist
- Raleigh, NC (21 miles from Durham, NC)
- 6 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 6 hours ago
Meeting Planner/Customer Service Experience Specialist#25-56183 Raleigh, NC All On-site Job Description 3 days onsite in Raleigh plus more as needed per customer visits Work Schedule: 40 hr/week -...
Bilingual Customer Service Advocate I
- Raleigh, NC (21 miles from Durham, NC)
- 7 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 7 hours ago
You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you'll have access to competitive...
Customer Service Representative-Order Representative
- Cary, NC (17 miles from Durham, NC)
- 10 hours ago
- Cary, NC (17 miles from Durham, NC)
- 10 hours ago
Details: Job Title: Customer Service Representative-Order Representative Location: Cary, NC - Hybrid Zip Code: 27513 Start Date: ASAP Job Type: Contract Pay Rate: $30.00 - $40.00/hr Doe Keywords: #CustomerServiceJobs...
Lead Customer Service Representative, Full or Part Time
- Durham, NC
- 23 hours ago
- Durham, NC
- 23 hours ago
Store 2723780: 3321 Nc 55 Hwy, Durham, North Carolina 27713 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...
Part-Time Remote Customer Service Representative
- Raleigh, NC (21 miles from Durham, NC)
- 23 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 23 hours ago
We are seeking part-time remote Customer Service Representatives! Critical Position Requirements: Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas....
Remote WorkCustomer Service Experience Specialist
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Chipton Ross is seeking a Customer Service Experience Specialist for a contract opportunity in Raleigh, NC. JOB SUMMARY:Responsible for all planning, execution, and follow-up compliance...
Full Time Assistant Customer Service Manager DLT
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...
Client Service Associate - Advisor
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Envestnet is seeking a Client Service Associate Advisor to join our Service department. This is a hybrid role, with in-office work required at either our Raleigh, NC or Berwyn, PA office location....
We're imagining that because right now we're looking for Customer Service Representatives - the people who answer the phone and make pizzas. Want to hear more? Qualifications Additional Information...
Scheduling/Customer Service Representative
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Works...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Cary, NC (17 miles from Durham, NC)
- 1 day ago
- Cary, NC (17 miles from Durham, NC)
- 1 day ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Description For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and...
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the...
The North Carolina Wildlife Resources Commission is accepting applications for a Customer Service Representative (Administrative Specialist I) for our Customer Support Services (CSS) office....
Patient Account Representative (Customer Service Experience Required)
- Raleigh, NC (21 miles from Durham, NC)
- 2 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 2 days ago
Salary Not Available Patient Account Representative (Customer Service Experience Required) Mindpath Health Occupation: Bill and Account Collectors Location: Raleigh, NC - 27601 Positions...
Demographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Durham, NC
Highest Education Level
Customer Service Representatives in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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