Customer Service Manager Jobs in Charlotte, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Office Admin, Customer Service, Warehouse (Minimal Clerical Support ONLY) ALL Experienced Qualified Lady's and Gentlemen ENCOURAGED TO APPLY, EQUAL OPPORTUNITY EMPLOYEER. IMMEDIATE hire for a...
- Charlotte, NC (3 miles from Charlotte, NC)
- 2 days ago
- Charlotte, NC (3 miles from Charlotte, NC)
- 2 days ago
With the regional Director of Customer Services, management of customer service expense budget Leadership in providing a safe and healthy workplace....
Software Engineering Senior Manager - Customer Relationship Management
- Charlotte, NC
- 2 days ago
- Charlotte, NC
- 2 days ago
About this role: Wells Fargo is seeking a Software Engineering Senior Manager, as part of the Wealth & Investment Management Technology. Learn more about the career areas and lines of business at...
Ready to make a meaningful impact while growing your career? BAYADA Home Health Care is looking for a Customer Experience Manager to join our Assistive Care State Programs office in Charlotte, NC...
About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Drop Trailer,...
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering...
Client Services Manager , I/DD Qualified Professional (QP)
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
BAYADA Home Health Care has an immediate opening for a **Client Services Manager (Qualified Professional required)** in our **Charlotte, NC Habilitation** Office **.** If you are looking for an...
Your Role As the Customer Service Manager you will be an important part of the Supply Chain Team and lead a dedicated team of 4 Customer Service Representatives....
As a Customer Success Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing success with our platform-based solutions, maximizing their return on investment, and...
Retail Customer Service Manager PT
- Matthews, NC (13 miles from Charlotte, NC)
- 7 days ago
- Matthews, NC (13 miles from Charlotte, NC)
- 7 days ago
Store - CHLT-MATTHEWS, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Coordinator - 001508
- Concord, NC (20 miles from Charlotte, NC)
- 7 days ago
- Concord, NC (20 miles from Charlotte, NC)
- 7 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service Manager, Airport Workforce Management
- Charlotte, NC
- 9 days ago
- Charlotte, NC
- 9 days ago
Customer Service Manager, Airport Workforce Management American Airlines - 3.9 Charlotte, NC Job Details Estimated: $58.4K - $74.2K a year 22 hours ago Benefits Health insurance Dental insurance Flexible...
- Concord, NC (20 miles from Charlotte, NC)
- 10 days ago
- Concord, NC (20 miles from Charlotte, NC)
- 10 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Charlotte, NC
Highest Education Level
Customer Service Managers in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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