Customer Service Manager Jobs in Charlotte, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager Part Time
- Gastonia, NC (22 miles from Charlotte, NC)
- 12 hours ago
- Gastonia, NC (22 miles from Charlotte, NC)
- 12 hours ago
Customer Experience Manager Part Time 3.4 3.4 out of 5 stars Gastonia, NC Store - CHLT-GASTONIA, NC Deliver a customer centric shopping experience by managing and delivering effective front-end...
- Fort Mill, SC (14 miles from Charlotte, NC)
- 20 hours ago
- Fort Mill, SC (14 miles from Charlotte, NC)
- 20 hours ago
Customer Service Coordinator Location: Fort Mill, SC, US, 29715 Job Requisition ID: 30953 Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial...
We are looking for an Entry Level Client Success Manager passionate about delivering exceptional value to clients. Your mission will be to ensure clients achieve desired outcomes by effectively...
Great company. Great people. Great opportunities. This position is not a remote role. You must physically reside in Charlotte, NC. If you'd like the chance to make your mark with the world's...
We are hiring a full-time creative, results oriented outside sales Account Manager in Charlotte, NC. Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial...
The CATS Customer Service Manager will be expected to maintain high-quality service standards, addressing customer inquiries and concerns in a timely manner, and collaborating with various departments...
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering...
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
About LRN Do you want to use your client success expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is...
Remote WorkCall Center experience preferred. Minimum two years of related experience....
- Fort Mill, SC (14 miles from Charlotte, NC)
- 10 days ago
- Fort Mill, SC (14 miles from Charlotte, NC)
- 10 days ago
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile...
Corning Incorporated Customer Service Manager Manufacturing in Charlotte , North Carolina Customer Service Manager Manufacturing Date: Feb 26, 2025 Location: Hemlock, MI, US, 48626Corning, NY, US, 14831Charlotte...
M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always...
About BNI®: Established in 1985, BNI is the world’s largest business referral network. With over 325,000 small-to medium-size business Members in over 11,000 Chapters across 77 Countries, we are a...
Overview Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary...
Remote WorkDemographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Charlotte, NC
Highest Education Level
Customer Service Managers in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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