Customer Service Representative Jobs in Charlotte, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Charlotte, NC
- 10 hours ago
- Charlotte, NC
- 10 hours ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
Client Service Representative, National Accounts
- Charlotte, NC
- 11 hours ago
- Charlotte, NC
- 11 hours ago
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Customer Service Representative
- Belmont, NC (11 miles from Charlotte, NC)
- 23 hours ago
- Belmont, NC (11 miles from Charlotte, NC)
- 23 hours ago
Store 2723957: 6441 Wilkinson Blvd, Belmont, North Carolina 28012 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Our client, a recognized leader in healthcare innovation, is seeking a Customer Care Advocate to join their dynamic Customer Support team. In this role, youll provide essential support to patients...
Customer Service Representative
- Monroe, NC (20 miles from Charlotte, NC)
- 1 day ago
- Monroe, NC (20 miles from Charlotte, NC)
- 1 day ago
Customer Service Representative-County Government Location: Monroe, NC Pay: $20/hour Schedule: Monday-Friday, 8:00 AM-5:00 PM (occasional overtime may be required) Type: Open-ended Temporary Assignment...
Full Time Assistant Customer Service Manager DLT
- Mooresville, NC (21 miles from Charlotte, NC)
- 1 day ago
- Mooresville, NC (21 miles from Charlotte, NC)
- 1 day ago
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...
Part Time Customer Service Clerk
- Cornelius, NC (16 miles from Charlotte, NC)
- 1 day ago
- Cornelius, NC (16 miles from Charlotte, NC)
- 1 day ago
This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
Customer Service Representative - Medical Scheduler (Remote)
- Charlotte, NC
- 1 day ago
- Charlotte, NC
- 1 day ago
Be the next: Customer Service Representative - Medical Scheduler (Remote) Premier NX is the expert in providing Customer Experience Solutions....
Remote WorkConsumer Loan Specialist - Sales Customer Service
- Matthews, NC (13 miles from Charlotte, NC)
- 1 day ago
- Matthews, NC (13 miles from Charlotte, NC)
- 1 day ago
Overview & Responsibilities Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!...
- Mint Hill, NC (11 miles from Charlotte, NC)
- 1 day ago
- Mint Hill, NC (11 miles from Charlotte, NC)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Job Description Provides "World Class" Member Service by surprising and delighting our members every day. Ensures basic and seasonal replenishment and merchandising and operational programs are...
WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing...
Customer Service Rep(05579) - 600 Church St N
- Concord, NC (20 miles from Charlotte, NC)
- 1 day ago
- Concord, NC (20 miles from Charlotte, NC)
- 1 day ago
We're imagining that because right now we're looking for Customer Service Representatives - the people who answer the phone and make pizzas. Want to hear more? Qualifications Additional Information...
Customer Service Associate Job
- Matthews, NC (13 miles from Charlotte, NC)
- 1 day ago
- Matthews, NC (13 miles from Charlotte, NC)
- 1 day ago
Apply Now Why You'll Love This Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 9331...
Customer Service - Self Storage Manager
- Concord, NC (20 miles from Charlotte, NC)
- 1 day ago
- Concord, NC (20 miles from Charlotte, NC)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Charlotte, NC
Highest Education Level
Customer Service Representatives in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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