Call Center Representative Jobs in Charlotte, NC
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote Call Center Rep - Starting Wednesday, May 14, 2025
- Charlotte, NC
- 4 days ago
- Charlotte, NC
- 4 days ago
Overview Work Location: This is a remote/work from home position. Compensation : $15.00/hour Paid Training Start Date : Wednesday, May 16, 2025 Training Hours : Monday thru Friday: 8am - 5pm EST...
Remote WorkBy joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years. SouthState team members strive to create remarkable...
Disability Claims Contact Center Representative (Disability Claims Experience Required)
- Charlotte, NC
- 27 days ago
- Charlotte, NC
- 27 days ago
center experience Preferred Qualifications Customer Service experience in the insurance or financial services industry Experience with Group Claim products highly desired Knowledge of insurance products...
- Cramerton, NC (13 miles from Charlotte, NC)
- 30+ days ago
- Cramerton, NC (13 miles from Charlotte, NC)
- 30+ days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000...
Call center experience preferred....
Client Relations Specialist - Bookkeeping and Tax
- Charlotte, NC
- 45+ days ago
- Charlotte, NC
- 45+ days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Charlotte, North Carolina, United States Description This is a fully and permanently remote work from...
Remote WorkResponsive recruiter Benefits: 401(k) matching Dental insurance Health insurance Training & development Vision insurance One Hour Heating and Air Conditioning is searching for an upbeat, positive,...
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Charlotte, NC
Highest Education Level
Call Center Representatives in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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