Customer Service Manager Jobs in New York
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Fleet Maintenance Customer Service Coordinator
- Rock Tavern, NY
- 30+ days ago
- Rock Tavern, NY
- 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
Customer Experience Manager - Victoria's Secret - Fifth Ave/Mid-Town - New York, NY
- New York, NY
- 3 hours ago
- New York, NY
- 3 hours ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Certified Safety Representative/Site Supervisor - CSR
- Floral Park, NY
- 4 hours ago
- Floral Park, NY
- 4 hours ago
Looking for Certified Safety Representative/Site Supervisor MUST HAVE: 30 Hour OSHA 8 Hour Chapter 33/Refresher 8 Hour in Lead in Construction ( if not we can supply) Track training Card - MTA...
InvestorFlow is the only company of its kind to deliver industry specialized CRM, built on Salesforce, and digital portals to help alternative asset firms find opportunities, create and manage...
Omega Luxury Timepieces - Customer Care Manager - 5th Avenue
- York, NY
- 9 hours ago
- York, NY
- 9 hours ago
OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing....
Associate Marketing Client Services Manager
- Williamsville, NY
- 10 hours ago
- Williamsville, NY
- 10 hours ago
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Description & Requirements We are looking for an ambitious, goal-oriented individual to join the Client Success team for Bloomberg.com, who can cultivate and maintain strategic relationships with...
- Manhasset, NY
- 13 hours ago
- Manhasset, NY
- 13 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
SUMMARY: The Apparel Customer Service Team Leader ensures that team members meet quality expectations, assists with daily sorter table breakdowns, helps record daily totals, and assists with the...
Store - ALBANY, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
BRAND SUCCESS TEAM NEW YORK OFFICE Customer Support Manager If you're passionate about solving complex technical problems and creating a seamless customer experience, we'd love to hear from you....
BRAND SUCCESS TEAM NEW YORK OFFICE HYBRID Senior Enterprise Customer Success Manager If you're passionate about fostering meaningful customer relationships and driving business impact, we'd love...
Lead Customer Service Coordinator CRST The Transportation Solution, Inc. - 2.9 Amherst, NY Job Details Full-time $18.11 - $27.17 an hour 9 hours ago Qualifications Mid-level Full Job Description...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in New York
Highest Education Level
Customer Service Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »