Customer Service Manager Jobs in New York
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Fleet Maintenance Customer Service Coordinator
- Rock Tavern, NY
- 5 days ago
- Rock Tavern, NY
- 5 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
Overview Are you a natural leader who loves to inspire others to succeed? At the Massage Envy - Clarence / Williamsville franchise, we support you to be your best while you inspire a team of...
Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
DXC Technology Client Success Manager (CSM) in Albany , New York Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while...
Front Office & Client Support - Manager, Funding Specialist
- New York, NY
- 9 hours ago
- New York, NY
- 9 hours ago
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Job Description AMC Networks is home to many of the greatest stories and characters in TV and film and the premier destination for passionate and engaged fan communities around the world. We...
Remote WorkStore - LI-MASSAPEQUA, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Williams Lea is hiring for a Client Relations Manager for our new York City office to work Monday to Friday 9:00 am to 6:00 pm! Pay: $98,850 - $103,000/year Benefits: Various health insurance...
Pay Range $16.50 - $24.55PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing...
This role is comprised of relationship management, client education and deep expertise of trading workflows. You will manage a portfolio of buy-side accounts, with responsibilities for successful...
Infosys is seeking an Associate Manager of Client Services. The Associate ManagerClient Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works...
Sr. Customer Success Manager - IAM/IGA - NYC/North East
- New York, NY
- 23 hours ago
- New York, NY
- 23 hours ago
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot...
Sr Customer Success Manager, Strategic Account Services
- New York, NY
- 23 hours ago
- New York, NY
- 23 hours ago
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in New York
Highest Education Level
Customer Service Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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