Customer Service Representative Jobs in New York
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Associate Gold Customer Service Representative Bilingual Spanish & English
- Liberty Mutual Insurance
- Maryland, NY
- 7 days ago
- Liberty Mutual Insurance
- Maryland, NY
- 7 days ago
We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....
Remote Work
Associate Gold Customer Service Representative
- Liberty Mutual Insurance
- Maryland, NY
- 14 days ago
- Liberty Mutual Insurance
- Maryland, NY
- 14 days ago
We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....
Remote WorkCustomer Service Representative Buffalo, NY Ask your recruiter for details about salary! When you grow, GEICO grows....
Customer Service Representative Buffalo, NY Ask your recruiter for details about salary! When you grow, GEICO grows....
Bilingual Customer Service Specialist (Spanish)
- Queensbury, NY
- 14 days ago
- Queensbury, NY
- 14 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Supports servicing and related sales enablement activities to drive new client relationships and retain and deepen existing High Net Worth (HNW) and Ultra-High Net Worth (UHNW) client...
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...
Part-time Administrative Assistant/Customer Service
- Mount Vernon, NY
- 4 hours ago
- Mount Vernon, NY
- 4 hours ago
Part-time Administrative Assistant / Customer Service Unitex is currently seeking a PART-TIME Administrative Assistant production facility in Mount Vernon., NY. Schedule: Monday - Friday from...
FLSA Status: Non-Exempt Pay rate: $16.00 (35 hours per week) Location: Buffalo SUMMARY OF DUTIES: The Customer Service Representative (CSR) is responsible for the day to day operations of the front...
Office Clerk/Customer service/English-Russian speaking
- Brooklyn, NY
- 4 hours ago
- Brooklyn, NY
- 4 hours ago
Medical Supply Office is looking for a responsible English-Russian speaking Office Clerk to join our team. This is a full-time position with regular office hours. Responsibilities: - Answer phone...
About the Role: Were looking for remote customer support agents to join our team. The job is fully remote, and you can work from anywhere with a phone or laptop and an internet connection. No...
Remote WorkOverview Where Better Careers Begin! Massage Envy Plainview Do you have a passion for helping others? At the Massage Envy Plainview franchise, we support and inspire you to be your best while we...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in New York
Highest Education Level
Customer Service Representatives in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Baking
- Customer Support
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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