Call Center Representative Jobs in New York
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Port Jefferson Station, NY
- 16 days ago
- Port Jefferson Station, NY
- 16 days ago
Summary The Call Center Representative will be responsible for managing heavy phones with excellent customer service provided....
Remote Call Center Representative - Bilingual Spanish
- New York, NY
- 9 hours ago
- New York, NY
- 9 hours ago
center experience Fluent in Spanish/English Microsoft office proficient Experience working with a CRM system Excellent communication skills Responsibilities: Assist customers with orders, claims and...
Remote WorkContact Center Agent 1-Bilingual Chinese (Mostly Remote)
- New York, NY
- 12 hours ago
- New York, NY
- 12 hours ago
OverviewThis contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...
Remote WorkCommunity Healthcare Network is seeking for a Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction....
Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and...
Contact Center Representative - Remote (Kingston, NY)
- Kingston, NY
- 23 hours ago
- Kingston, NY
- 23 hours ago
center experience is required 1 year of sales or upselling experience required Work at home requirements: Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable...
Remote WorkYou could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, youll have access to competitive...
Remote WorkPay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...
Pay Range: $17.50 - $21.53The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...
Remote Bilingual Spanish Call Center Representative
- Long Island City, NY
- 4 days ago
- Long Island City, NY
- 4 days ago
100% REMOTE CALL CENTER REPRESENTATIVES NEEDED - BILINGUAL SPANISH OPPORTUNITY TO WORK WITH ONE OF THE LARGEST HEALTHCARE ORGANIZATIONS IN THE AREA EQUIPMENT PROVIDED JANUARY 2025 START DATE PAY RATE...
Remote WorkCall Center Representative-Family Call Center
- Queens Village, NY
- 4 days ago
- Queens Village, NY
- 4 days ago
Call Center Representative-Family Call Center The Parker Jewish Institute, located in New Hyde Park, NY, is seeking dedicated Call Center Representatives to join our team of professionals on a part...
University of Rochester Call Center Representative in Remote Work , New York As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better....
We are hiring Call Center Representatives for a large healthcare group....
Over DEGIRO In 2013 lanceerde DEGIRO haar online brokerage diensten in Nederland. Sindsdien zijn we uitgebreid naar 18 Europese landen, waardoor particuliere beleggers kunnen profiteren van een...
Job Description: Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective...
Remote WorkDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New York
Highest Education Level
Call Center Representatives in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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