Customer Service Analyst Jobs in New York
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
6049 - Albany - 1860 Central Ave., Albany, New York, 12205 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
JobID: 210598611 Category: Client Service Delivery JobSchedule: Full time Posted Date: 2025-03-07T22:25:01+00:00 JobShift: Day Base Pay/Salary: Brooklyn,NY $66,300.00-$87,000.00; Pasadena,CA...
The Customer Experience Unit seeks to appoint one (1) Staff Analyst, L1 to serve as a Customer Service Analyst....
The Customer Experience Unit seeks to appoint one (1) Staff Analyst, L1 to serve as a Customer Service Analyst....
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of...
GoTo Staff Customer Experience Analyst in Albany , New York Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At GoTo, we're passionate about making IT easy...
Client Service Analyst/ Sr. Analyst Intermediary Private Markets Investor Relations
- New York, NY
- 26 days ago
- New York, NY
- 26 days ago
The Investor Relations team is dedicated to providing a superior investor experience across its evergreen, open and closed-end funds, including institutional and private wealth investors and...
6105 - Smithtown - 441 Middle Country Road, Smithtown, New York, 11787 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
6059 - Buffalo - 1881 Niagara Falls Boulevard, Amherst, New York, 14228 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers....
Remote WorkWealth Management Client Experience Analyst Albany, NY
- Albany, NY
- 45+ days ago
- Albany, NY
- 45+ days ago
MORE ABOUT THIS SKILLSET Partnering with our wealth management clients to provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Wealth Management Client Experience Analyst New York, NY
- New York, NY
- 45+ days ago
- New York, NY
- 45+ days ago
MORE ABOUT THIS SKILLSET Partnering with our Private Wealth Clients to provide provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in New York
Highest Education Level
Customer Service Analysts in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Customer Satisfaction
- Scheduling Appointments
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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