Customer Service Analyst Jobs in New York
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Client Support AnalystNew York, United States of America Essential Functions/Responsibilities: Handles daily customer requests via phone and/or system such as account opening, balance inquiries,...
Company DescriptionJobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name:...
Remote WorkAbout the Role: The Team: As a member of our Client Services team, you will provide application and technical support for our global client base. The right candidate will be client focused, have...
mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers....
Remote Work6049 - Albany - 1860 Central Ave., Albany, New York, 12205 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience...
6043 - Rochester - 3600 West Henrietta Rd, Rochester, New York, 14623 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Wealth Management Client Experience Analyst Albany, NY
- Albany, NY
- 60+ days ago
- Albany, NY
- 60+ days ago
MORE ABOUT THIS SKILLSET Partnering with our wealth management clients to provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Wealth Management Client Experience Analyst New York, NY
- New York, NY
- 90+ days ago
- New York, NY
- 90+ days ago
MORE ABOUT THIS SKILLSET Partnering with our Private Wealth Clients to provide provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in New York
Highest Education Level
Customer Service Analysts in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- SQL Server Reporting Services
- SQL Server Integration Services
- Statistical Analysis System
- Client Support
- Hardware Support
- Team Foundation Server
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Customer Retention
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Administrative Skills
- Billing
- Finance
- Retail
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Reporting
- Data Analysis
- Filing
- Sales
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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