Customer Service Manager Jobs in Rochester, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Omega Luxury Timepieces - Customer Care Manager - 5th Avenue
- York, NY (23 miles from Rochester, NY)
- 2 days ago
- York, NY (23 miles from Rochester, NY)
- 2 days ago
OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing....
Customer Service Team Lead- HVS
- Henrietta, NY (7 miles from Rochester, NY)
- 2 days ago
- Henrietta, NY (7 miles from Rochester, NY)
- 2 days ago
SUMMARY: The Apparel Customer Service Team Leader ensures that team members meet quality expectations, assists with daily sorter table breakdowns, helps record daily totals, and assists with the...
Company Description Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions...
Customer Experience Manager Part-time
- Webster, NY (9 miles from Rochester, NY)
- 10 days ago
- Webster, NY (9 miles from Rochester, NY)
- 10 days ago
Customer Experience Manager Part-time 3.4 3.4 out of 5 stars Webster, NY Store - ROCH-WEBSTER, NY Deliver a customer centric shopping experience by managing and delivering effective front-end...
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the...
Retail - Full Time Customer Experience Manager Henrietta NY
- Rochester, NY
- 23 days ago
- Rochester, NY
- 23 days ago
Store - ROCH-HENRIETTA, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
101462 40 Ridgeland Road, Rochester, New York 14623 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates....
Customer Service Order Entry Clerk - Temporary Position
- Palmyra, NY (21 miles from Rochester, NY)
- 30+ days ago
- Palmyra, NY (21 miles from Rochester, NY)
- 30+ days ago
Customer Service Order Entry Clerk - Temporary Position 496300 Palmyra, New York, United States Garlock Sales & Marketing Full-Time/Regular JOB SUMMARY: This position is accountable for providing...
Customer Service Supervisor - Frederick Douglass Greater Rochester International Airport (ROC)
- Rochester, NY
- 45+ days ago
- Rochester, NY
- 45+ days ago
INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Senior Customer Success Manager: Self-Hosted Software Customers
- York, NY (23 miles from Rochester, NY)
- 60+ days ago
- York, NY (23 miles from Rochester, NY)
- 60+ days ago
About LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding...
Enterprise Customer Success Manager
- York, NY (23 miles from Rochester, NY)
- 90+ days ago
- York, NY (23 miles from Rochester, NY)
- 90+ days ago
Memfault is the first observability platform purpose-built for hardware and IoT devices. Our platform empowers embedded engineering teams to monitor, debug, and update their devices at scale,...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Rochester, NY
Highest Education Level
Customer Service Managers in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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