Call Center Representative Jobs in Rochester, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote Healthcare Call Center Representative
- York, NY (23 miles from Rochester, NY)
- 10 hours ago
- York, NY (23 miles from Rochester, NY)
- 10 hours ago
Responsibilities for Remote Call Center Representative:? Manage a steady, high volume of incoming calls from customers. Computer navigation experience is necessary....
Remote Work- West Henrietta, NY (8 miles from Rochester, NY)
- 5 days ago
- West Henrietta, NY (8 miles from Rochester, NY)
- 5 days ago
We're seeking a Client Support Specialist to deliver exceptional service to clients utilizing the HireRight system for background checks and screenings. If you're passionate about client support,...
Call Center Representative Rochester, NY As amunity, the University of Rochester is defined by a deepmitment to Meliora - Ever Better....
Job Summary At a Glance Full-time entry-level to mid-level customer service billing issues. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment....
Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by...
Child Support Call Center Agent
- York, NY (23 miles from Rochester, NY)
- 30+ days ago
- York, NY (23 miles from Rochester, NY)
- 30+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Call Center Rep - Quality Service Associate HH 2354 031524
- Fairport, NY (10 miles from Rochester, NY)
- 45+ days ago
- Fairport, NY (10 miles from Rochester, NY)
- 45+ days ago
Continental Service Group Call Center Rep - Quality Service Associate HH 2354 031524 in Fairport , New York *Please note - this posting is only for candidates that reside in Texas, Florida,...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Rochester, NY
Highest Education Level
Call Center Representatives in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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