Call Center Representative Jobs in Rochester, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative Rochester, NY
- Brighton, NY (3 miles from Rochester, NY)
- 10 days ago
- Brighton, NY (3 miles from Rochester, NY)
- 10 days ago
Call Center Representative | Rochester, NY in Brighton , New York Please apply at : Careers/job/Call-Center-Representative---Rochester--NY R7551/apply?...
Call Center Rep - Quality Service Associate HH 2354 031524
- Fairport, NY (10 miles from Rochester, NY)
- 10 days ago
- Fairport, NY (10 miles from Rochester, NY)
- 10 days ago
Continental Service Group Call Center Rep - Quality Service Associate HH 2354 031524 in Fairport , New York *Please note - this posting is only for candidates that reside in Texas, Florida,...
Call Center Representative - Debt Counselor Fpt 2348 092624
- Fairport, NY (10 miles from Rochester, NY)
- 13 days ago
- Fairport, NY (10 miles from Rochester, NY)
- 13 days ago
Please note - this posting is only for candidates that reside in Texas, Florida, Upstate NY, Finger Lakes/Southern Tier, NY, Rochester, NY area. Applications from those outside of these areas will...
Call Center Representative - Debt Counselor HH 2350 092624
- Fairport, NY (10 miles from Rochester, NY)
- 13 days ago
- Fairport, NY (10 miles from Rochester, NY)
- 13 days ago
*Please note - this posting is only for candidates that reside in the Horseheads/Elmira, NY area. Applications from those outside of these areas will not be considered. This is a remote work...
Call Center Rep - Quality Service Associate Fpt 2341 031524
- Fairport, NY (10 miles from Rochester, NY)
- 18 days ago
- Fairport, NY (10 miles from Rochester, NY)
- 18 days ago
Please note - this posting is only for candidates that reside in Texas, Florida, Upstate NY, Finger Lakes/Southern Tier, NY, Rochester, NY area. Applications from those outside of these areas will...
Bilingual Spanish Call Center Rep/Debt Counselor FPT 2319_092624
- Fairport, NY (10 miles from Rochester, NY)
- 18 days ago
- Fairport, NY (10 miles from Rochester, NY)
- 18 days ago
Please note - this posting is only for candidates that reside in Texas, Florida, Upstate NY, Finger Lakes/Southern Tier, NY, Rochester, NY area. Applications from those outside of these areas will...
Job Summary At a Glance Full-time entry-level to mid-level customer service billing issues. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment....
Bilingual Spanish Call Center Rep - QSA Fpt 2361 031524
- Fairport, NY (10 miles from Rochester, NY)
- 29 days ago
- Fairport, NY (10 miles from Rochester, NY)
- 29 days ago
Continental Service Group Bilingual Spanish Call Center Rep - QSA Fpt 2361 031524 in Fairport , New York * Please note - this posting is only for candidates that reside in Texas, Florida, Upstate...
Job Type Full-time Description Call Center Representative Rochester, NY Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals...
Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Rochester, NY
Highest Education Level
Call Center Representatives in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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