Customer Service Representative Jobs in Rochester, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Multi-Color Corporation
- Rochester, NY
- 4 days ago
- Multi-Color Corporation
- Rochester, NY
- 4 days ago
Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a...
Store Customer Service Specialist
- Webster, NY (9 miles from Rochester, NY)
- 6 days ago
- Webster, NY (9 miles from Rochester, NY)
- 6 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Monitoring Representative
- West Henrietta, NY (8 miles from Rochester, NY)
- 2 hours ago
- West Henrietta, NY (8 miles from Rochester, NY)
- 2 hours ago
Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger...
Blood Collection Staff - Customer Service
- Rush, NY (11 miles from Rochester, NY)
- 4 hours ago
- Rush, NY (11 miles from Rochester, NY)
- 4 hours ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Bilingual Customer Service Specialist (Spanish)
- Rochester, NY
- 10 hours ago
- Rochester, NY
- 10 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Advisor, Remote
- York, NY (23 miles from Rochester, NY)
- 13 hours ago
- York, NY (23 miles from Rochester, NY)
- 13 hours ago
Customer Service Advisor, Remote $17.31 per hour + Performance Based Bonuses Full Time Schedules Between the Hours of 7am 12am CST Health Benefits Start Day One! Are you a problem-solver who...
Remote WorkDelivery Station Customer Service Associate, DSL
- Greece, NY (7 miles from Rochester, NY)
- 19 hours ago
- Greece, NY (7 miles from Rochester, NY)
- 19 hours ago
At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...
Customer Care Representative - Career Advancement Opportunities
- Rochester, NY
- 1 day ago
- Rochester, NY
- 1 day ago
The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and...
Pharmacy Customer Service Associate
- Henrietta, NY (7 miles from Rochester, NY)
- 1 day ago
- Henrietta, NY (7 miles from Rochester, NY)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and...
Job Title: Representative - Field Customer Service In office Location: Rochester, NY Reports to: Supervisor - Field Customer Service The Hourly range for this position is dependent upon experience...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Advisor - Gates
- Gates, NY (4 miles from Rochester, NY)
- 2 days ago
- Gates, NY (4 miles from Rochester, NY)
- 2 days ago
Overview What Youll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product...
Customer Account Representative
- Palmyra, NY (21 miles from Rochester, NY)
- 3 days ago
- Palmyra, NY (21 miles from Rochester, NY)
- 3 days ago
JOB SUMMARY: This position is accountable for providing quality service by handling inbound orders in a customer contact center. Performs duties that require knowledge of company policies and...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Rochester, NY
Highest Education Level
Customer Service Representatives in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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