Customer Service Representative Jobs in Rochester, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Bilingual Customer Service Specialist (Spanish)
- Rochester, NY
- 30+ days ago
- Rochester, NY
- 30+ days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Are you a Foodie seeking a new and exciting opportunity? Come join the Whole Foods Market team where youll work in a professional environment, with the highest quality ingredients and have a true...
Associate Customer Care Representative
- Fairport, NY (10 miles from Rochester, NY)
- 1 day ago
- Fairport, NY (10 miles from Rochester, NY)
- 1 day ago
Description Associate Customer Service Representative Rochester Regional Office 370 Woodcliff Dr....
Remote WorkPharmacy Customer Service Associate
- Webster, NY (9 miles from Rochester, NY)
- 1 day ago
- Webster, NY (9 miles from Rochester, NY)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Job Summary The role is a Customer Account Management position in a Supply Chain environment. Responsible for the end-to-end Order To Cash process to ensure on-time order fulfilment in...
Customer Agency Specialist/PIA P&C Specialist Location: Rochester, NY 14623 Duration: 3-6 Months Job Details: Provide customer service and support to both internal and external clients,...
Job Type Part-time Description $16.50/hr. Plus a Free YMCA Membership Saturday 12-5:15 Under the supervision of the Membership Coordinator/Director, the Member Service Representative provides a...
Customer Service Specialist 1 (10:00am - 6:30pm ET)
- Rochester, NY
- 4 days ago
- Rochester, NY
- 4 days ago
The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in...
Bilingual Customer Service Representative (Spanish/English) - Rochester, NY
- Rochester, NY
- 4 days ago
- Rochester, NY
- 4 days ago
Description & Requirements Maximus is currently looking for a Bilingual Customer Service Representative to join our growing team....
Overview Come and work for Envoy Air, an American Airlines Group Company, at ROC and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing...
Medical Screener - Reception Technician (Customer Service) (Bilingual English/Spanish)
- Irondequoit, NY (5 miles from Rochester, NY)
- 4 days ago
- Irondequoit, NY (5 miles from Rochester, NY)
- 4 days ago
The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...
SUMMARY: Provide outstanding customer service in a contact center operation, with proficiency in handling inbound & outbound calls for assigned account/contract. Complete customer order requests...
$17.50/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Job Description: Join AOEN Media Solutions as a Customer Service Representative and represent our innovative media brand!...
Job Title: Representative - Field Customer Service In office Location: Rochester, NY Reports to: Supervisor - Field Customer Service The Hourly range for this position is dependent upon experience...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Rochester, NY
Highest Education Level
Customer Service Representatives in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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