Customer Service Manager Jobs in Briarcliff Manor, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Lead - Part-Time
- Yonkers, NY (13 miles from Briarcliff Manor, NY)
- 1 day ago
- Yonkers, NY (13 miles from Briarcliff Manor, NY)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- Cos Cob, CT (14 miles from Briarcliff Manor, NY)
- 7 days ago
- Cos Cob, CT (14 miles from Briarcliff Manor, NY)
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Service Manager, Employee Health & Benefits
- Saddle Brook, NJ (21 miles from Briarcliff Manor, NY)
- 8 days ago
- Saddle Brook, NJ (21 miles from Briarcliff Manor, NY)
- 8 days ago
Client Service Manager, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary...
- Elmwood Park, NJ (21 miles from Briarcliff Manor, NY)
- 9 days ago
- Elmwood Park, NJ (21 miles from Briarcliff Manor, NY)
- 9 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Stamford, CT (16 miles from Briarcliff Manor, NY)
- 9 days ago
- Stamford, CT (16 miles from Briarcliff Manor, NY)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
Client Service Coordinator - 005141
- Carlstadt, NJ (24 miles from Briarcliff Manor, NY)
- 10 days ago
- Carlstadt, NJ (24 miles from Briarcliff Manor, NY)
- 10 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Stamford, CT (16 miles from Briarcliff Manor, NY)
- 13 days ago
- Stamford, CT (16 miles from Briarcliff Manor, NY)
- 13 days ago
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider...
- Stamford, CT (16 miles from Briarcliff Manor, NY)
- 14 days ago
- Stamford, CT (16 miles from Briarcliff Manor, NY)
- 14 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Purchase, NY (9 miles from Briarcliff Manor, NY)
- 18 days ago
- Purchase, NY (9 miles from Briarcliff Manor, NY)
- 18 days ago
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Greenwich, CT (13 miles from Briarcliff Manor, NY)
- 21 days ago
- Greenwich, CT (13 miles from Briarcliff Manor, NY)
- 21 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
- Norwalk, CT (20 miles from Briarcliff Manor, NY)
- 22 days ago
- Norwalk, CT (20 miles from Briarcliff Manor, NY)
- 22 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- White Plains, NY (8 miles from Briarcliff Manor, NY)
- 22 days ago
- White Plains, NY (8 miles from Briarcliff Manor, NY)
- 22 days ago
Job DescriptionAt Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes...
- Wilton, CT (21 miles from Briarcliff Manor, NY)
- 26 days ago
- Wilton, CT (21 miles from Briarcliff Manor, NY)
- 26 days ago
Store - WILTON, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Managing Director of Client Service, Employee Health & Benefits
- Norwalk, CT (20 miles from Briarcliff Manor, NY)
- 26 days ago
- Norwalk, CT (20 miles from Briarcliff Manor, NY)
- 26 days ago
Managing Director of Client Service, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by...
- Croton on Hudson, NY (4 miles from Briarcliff Manor, NY)
- 27 days ago
- Croton on Hudson, NY (4 miles from Briarcliff Manor, NY)
- 27 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Demographic Data for Briarcliff Manor, NY
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Salary for Customer Service Manager Jobs in Briarcliff Manor, NY
Highest Education Level
Customer Service Managers in Briarcliff Manor, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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