Customer Service Manager Jobs in Briarcliff Manor, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Greenwich, CT (13 miles from Briarcliff Manor, NY)
- 1 day ago
- Greenwich, CT (13 miles from Briarcliff Manor, NY)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
Community Solutions Customer Experience Manager
- Stamford, CT (16 miles from Briarcliff Manor, NY)
- 1 day ago
- Stamford, CT (16 miles from Briarcliff Manor, NY)
- 1 day ago
JOB SUMMARY Responsible for understanding the overall user experience strategy and crafting business cases in order to align Spectrum Community Solutions (SCS) and the greater Charter enterprise....
- Teterboro, NJ (23 miles from Briarcliff Manor, NY)
- 2 days ago
- Teterboro, NJ (23 miles from Briarcliff Manor, NY)
- 2 days ago
Immediate opening for a Customer Service Rep in a growing company! In this position you will: Respond to customers by phone and email, Assist in order-entry using in-house computer system and...
- Wayne, NJ (24 miles from Briarcliff Manor, NY)
- 2 days ago
- Wayne, NJ (24 miles from Briarcliff Manor, NY)
- 2 days ago
We're seeking a driven and creative Marketing & Relations Manager to help us amplify our brand, engage local communities, and build lasting relationships that support our growth. Customer...
- Norwalk, CT (20 miles from Briarcliff Manor, NY)
- 4 days ago
- Norwalk, CT (20 miles from Briarcliff Manor, NY)
- 4 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Customer Experience Manager - Full Time
- Pelham, NY (16 miles from Briarcliff Manor, NY)
- 5 days ago
- Pelham, NY (16 miles from Briarcliff Manor, NY)
- 5 days ago
Store - Pelham Manor, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Wayne, NJ (24 miles from Briarcliff Manor, NY)
- 6 days ago
- Wayne, NJ (24 miles from Briarcliff Manor, NY)
- 6 days ago
Job Overview Provides operational leadership (staffing and budgeting) for a group of client service professionals with primary responsibility for client service in their domain. Focuses on...
Accountant- Client Services Manager (Remote- US Based)
- Montvale, NJ (12 miles from Briarcliff Manor, NY)
- 8 days ago
- Montvale, NJ (12 miles from Briarcliff Manor, NY)
- 8 days ago
Please Note: This is a 1 year contract position. Job Summary Our firm is growing and we are looking for a full-time Accountant- Client Services Manager to be based remotely within the U.S. This...
Remote Work- Elmsford, NY (5 miles from Briarcliff Manor, NY)
- 8 days ago
- Elmsford, NY (5 miles from Briarcliff Manor, NY)
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Success Manager LatAm
- Bogota, NJ (20 miles from Briarcliff Manor, NY)
- 10 days ago
- Bogota, NJ (20 miles from Briarcliff Manor, NY)
- 10 days ago
Job Title Customer Success Manager LatAm Summary of the Role: The Amadeus Customer Success Managers empower Travel Seller customers to unlock the most value from Amadeus solutions for higher...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- Nyack, NY (5 miles from Briarcliff Manor, NY)
- 12 days ago
- Nyack, NY (5 miles from Briarcliff Manor, NY)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Clifton, NJ (24 miles from Briarcliff Manor, NY)
- 13 days ago
- Clifton, NJ (24 miles from Briarcliff Manor, NY)
- 13 days ago
Store - Clifton-Styertowne, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Client Services Manager_ LPN_Bronx and Westchester County, NY
- Ridgefield Park, NJ (22 miles from Briarcliff Manor, NY)
- 14 days ago
- Ridgefield Park, NJ (22 miles from Briarcliff Manor, NY)
- 14 days ago
Our Company SpecialtyRx is a Long-Term Care pharmacy providing pharmaceutical services to long term care facilities and assisted living communities. SpecialtyRx takes pride in delivering...
- Rivervale, NJ (12 miles from Briarcliff Manor, NY)
- 16 days ago
- Rivervale, NJ (12 miles from Briarcliff Manor, NY)
- 16 days ago
Customer Service Coordinator The Customer Service Coordinator role is to provide a high level of service to specific segments within Hanson's customer base. Core tasks of this role include...
Retail - FT - Customer Experience Manager - Includes Nights & Weekends - Yorktown Heights NY
- Yorktown Heights, NY (10 miles from Briarcliff Manor, NY)
- 20 days ago
- Yorktown Heights, NY (10 miles from Briarcliff Manor, NY)
- 20 days ago
Store - YORKTOWN HEIGHTS, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Briarcliff Manor, NY
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Salary for Customer Service Manager Jobs in Briarcliff Manor, NY
Highest Education Level
Customer Service Managers in Briarcliff Manor, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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