Call Center Representative Jobs in Briarcliff Manor, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Associate I (Bilingual English/Spanish)
- Bronx, NY (22 miles from Briarcliff Manor, NY)
- 5 hours ago
- Bronx, NY (22 miles from Briarcliff Manor, NY)
- 5 hours ago
Position Summary: The Call Center Associate I will join our Bronx-Based call center team in order to support the operations of our various health centers. The incumbent must have the drive and...
- Teaneck, NJ (19 miles from Briarcliff Manor, NY)
- 7 days ago
- Teaneck, NJ (19 miles from Briarcliff Manor, NY)
- 7 days ago
RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all...
- Hawthorne, NY (3 miles from Briarcliff Manor, NY)
- 23 days ago
- Hawthorne, NY (3 miles from Briarcliff Manor, NY)
- 23 days ago
Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating...
Insurance Call Center Customer Service Associate
- Saddle Brook, NJ (21 miles from Briarcliff Manor, NY)
- 23 days ago
- Saddle Brook, NJ (21 miles from Briarcliff Manor, NY)
- 23 days ago
Have 2-3 years of professional call center experience preferred. May require a life and health license, based on business unit requirements....
Client Support Specialist, Employee Health & Benefits
- Saddle Brook, NJ (21 miles from Briarcliff Manor, NY)
- 90+ days ago
- Saddle Brook, NJ (21 miles from Briarcliff Manor, NY)
- 90+ days ago
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance...
Demographic Data for Briarcliff Manor, NY
Moving to Briarcliff Manor, NY? Find some basic demographic data about Briarcliff Manor, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Briarcliff Manor, NY
Highest Education Level
Call Center Representatives in Briarcliff Manor, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Listening
- Microsoft Windows
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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