Customer Service Manager Jobs in Mount Laurel, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr Lead Customer Experience Manager
- Trenton, NJ (20 miles from Mount Laurel, NJ)
- 19 hours ago
- Trenton, NJ (20 miles from Mount Laurel, NJ)
- 19 hours ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Rydal, PA (14 miles from Mount Laurel, NJ)
- 1 day ago
- Rydal, PA (14 miles from Mount Laurel, NJ)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
Sr Director Client Services - EXCH
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 1 day ago
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 1 day ago
The Trading Services team is responsible for the analysis and support of all trading and technical related inquiries for Nasdaq equities markets and related products. The leader of the Trading...
- Bensalem, PA (10 miles from Mount Laurel, NJ)
- 1 day ago
- Bensalem, PA (10 miles from Mount Laurel, NJ)
- 1 day ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Bensalem, PA (10 miles from Mount Laurel, NJ)
- 1 day ago
- Bensalem, PA (10 miles from Mount Laurel, NJ)
- 1 day ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 2 days ago
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 2 days ago
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
- Voorhees, NJ (8 miles from Mount Laurel, NJ)
- 4 days ago
- Voorhees, NJ (8 miles from Mount Laurel, NJ)
- 4 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Warminster, PA (19 miles from Mount Laurel, NJ)
- 4 days ago
- Warminster, PA (19 miles from Mount Laurel, NJ)
- 4 days ago
Location: Ann's Choice by Erickson Senior Living Join our team as a General Services Coordinator! In this role, you'll excel as a **customer service** champion, providing guidance and addressing...
- Hamilton, NJ (20 miles from Mount Laurel, NJ)
- 4 days ago
- Hamilton, NJ (20 miles from Mount Laurel, NJ)
- 4 days ago
CUSTOMER SERVICE MANAGER Job Details Job Location Hamilton Plaza Store - Hamilton, NJ Salary Range $17.75 - $21.75 Hourly Description The Customer Service Manager is responsible for the oversight, leadership...
- Willow Grove, PA (17 miles from Mount Laurel, NJ)
- 4 days ago
- Willow Grove, PA (17 miles from Mount Laurel, NJ)
- 4 days ago
BAYADA Home Health Care has an immediate opening for a **Client Services Manager** in our **Willow Grove, PA Pediatrics Office**. If you are looking for an exciting career opportunity in a growing...
- Medford, NJ (8 miles from Mount Laurel, NJ)
- 4 days ago
- Medford, NJ (8 miles from Mount Laurel, NJ)
- 4 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Customer Service Supervisor - Center City Philadelphia
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 4 days ago
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 4 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Customer Service Coordinator Full Time
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 5 days ago
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 5 days ago
Customer Service Coordinator Full Time Posting Start Date: 4/14/25 American Airlines is seeking Full Time Customer Service Coordinator at the Philadelphia International Airport. The terms and...
- Marlton, NJ (7 miles from Mount Laurel, NJ)
- 5 days ago
- Marlton, NJ (7 miles from Mount Laurel, NJ)
- 5 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client service coordinator
Airport Customer Service Supervisor
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 5 days ago
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 5 days ago
Airport Customer Service Supervisor PAPHL - XU, 8500 Essington Ave, Philadelphia, Pennsylvania, United States of America Req #1794 Tuesday, January 21, 2025 GAT is seeking dynamic individuals to...
Demographic Data for Mount Laurel, NJ
Moving to Mount Laurel, NJ? Find some basic demographic data about Mount Laurel, NJ below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Mount Laurel, NJ
Highest Education Level
Customer Service Managers in Mount Laurel, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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