Call Center Representative Jobs in Mount Laurel, NJ

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 27 Jobs

Call Center / Customer Service

Florence, NJ (12 miles from Mount Laurel, NJ)
5 hours ago

Florence, NJ (12 miles from Mount Laurel, NJ)
5 hours ago

involves handling customer inquiries, resolving issues, providing product information, and processing orders, while maintaining a positive and helpful customer experience. Here's a more detailed...

Child Support Call Center Agent

Hamilton, NJ (20 miles from Mount Laurel, NJ)
4 days ago

Hamilton, NJ (20 miles from Mount Laurel, NJ)
4 days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Bilingual Spanish Call Center Representative

Trenton, NJ (20 miles from Mount Laurel, NJ)
4 days ago

Trenton, NJ (20 miles from Mount Laurel, NJ)
4 days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Child Support Call Center Agent

Trenton, NJ (20 miles from Mount Laurel, NJ)
5 days ago

Trenton, NJ (20 miles from Mount Laurel, NJ)
5 days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Drug Testing Call Center Rep - 2nd Shift

Warminster, PA (19 miles from Mount Laurel, NJ)
6 days ago

Warminster, PA (19 miles from Mount Laurel, NJ)
6 days ago

Drug Testing Call Center Rep - 2nd Shift Vertical Screen Inc. - 2.8 Warminster, PA Job Details Full-time $15 an hour 1 day ago Benefits Paid training Paid holidays Health insurance Dental...

Consumer Services Specialist (Call Center- start date of 4/7)

Trenton, NJ (20 miles from Mount Laurel, NJ)
11 days ago

Trenton, NJ (20 miles from Mount Laurel, NJ)
11 days ago

UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Trenton , New Jersey We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...

Box Office/Call Center Specialist PT (Required: Sa/Su/Th or F)

Philadelphia, PA (13 miles from Mount Laurel, NJ)
19 days ago

Philadelphia, PA (13 miles from Mount Laurel, NJ)
19 days ago

Box Office & Call Center Specialist Part-Time, 24 hours per week ($18.35 hour) Schedule: Saturday, Sunday Required & Thursday or Friday Required Primary Function: As the first point of contact...

FN Call Center Operator

Camden, NJ (11 miles from Mount Laurel, NJ)
19 days ago

Camden, NJ (11 miles from Mount Laurel, NJ)
19 days ago

About Us At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical...

Call Center Representative - Inbound

Evesham, NJ (7 miles from Mount Laurel, NJ)
19 days ago

Evesham, NJ (7 miles from Mount Laurel, NJ)
19 days ago

Wow! You just found your dream job! Join Team MAR for great pay, company funded profit sharing PLUS 401k, vacation time, semi-annual bonuses and an awesome team of physicians and staff to work...

Client Support Specialist

Lansdowne, PA (18 miles from Mount Laurel, NJ)
19 days ago

Lansdowne, PA (18 miles from Mount Laurel, NJ)
19 days ago

Randstad is partnering with a company that is looking for an experienced Client Support Specialist ***THIS IS A DIRECT HIRE OPPORTUNITY*** Account Manager (Direct Hire Opportunity) Location:...

Front Desk Receptionist/Call Center Representative

Willow Grove, PA (17 miles from Mount Laurel, NJ)
20 days ago

Willow Grove, PA (17 miles from Mount Laurel, NJ)
20 days ago

['Rheumatology Specialty Center', '3.3', 'Front Desk Receptionist/Call Center Representative', 'Easy Apply', 'Willow Grove, PA'][]...

Call Center Specialist - Jenkintown, PA

Jenkintown, PA (14 miles from Mount Laurel, NJ)
26 days ago

Jenkintown, PA (14 miles from Mount Laurel, NJ)
26 days ago

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling...

Call Center / Customer Service Representative

Philadelphia, PA (13 miles from Mount Laurel, NJ)
28 days ago

Philadelphia, PA (13 miles from Mount Laurel, NJ)
28 days ago

Call Center/Customer Service Position - PAY RATE $19/HR ***Must be willing to take a typing and phone etiquette test - will be required *** Job Description: Call Center Representative will be assisting...

Bilingual (Spanish) Call Center Representative

Hamilton, NJ (20 miles from Mount Laurel, NJ)
29 days ago

Hamilton, NJ (20 miles from Mount Laurel, NJ)
29 days ago

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...

Client Support Specialist - Administrative Assistant

Conshohocken, PA (22 miles from Mount Laurel, NJ)
30+ days ago

Conshohocken, PA (22 miles from Mount Laurel, NJ)
30+ days ago

Client Support Specialist / Administrative Assistant HBKS Wealth Advisors (HBKS), an independent personal financial planning and wealth management firm with offices in four states, 14 locations,...

View all 27 jobs

Demographic Data for Mount Laurel, NJ

Moving to Mount Laurel, NJ? Find some basic demographic data about Mount Laurel, NJ below.

Median Age

Average Household Income

Home Value vs Household Income in Mount Laurel, NJ

Local

National

Total Population

44,633

Number of Businesses

1,419

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Mount Laurel, NJ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Mount Laurel, NJ offer the following education background

High School or GED

33.1%

Bachelor's Degree

24.9%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Mount Laurel, NJ

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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