Customer Service Manager Jobs in New Jersey
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people....
Har du bred erfaring med byggautomasjon og service? Ser du lsninger istedenfor problemer? Hvis du ogsa er glad i a jobbe tett med kollegaer og kunder og har en leder i deg, les videre og se hva...
Client Service Manager Shreiber School of Veterinary Medicine of Rowan University
- Glassboro, NJ
- 23 hours ago
- Glassboro, NJ
- 23 hours ago
Client Service Manager Shreiber School of Veterinary Medicine of Rowan University Work type: Full-Time Location: Glassboro, New Jersey Categories: School of Veterinary Medicine Position Summary:...
Client Service Manager Location: Parsippany, NJ, US, 07054 Brand: Lightpath Requisition #: 8548 Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own...
Apply Now Who We Are TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. Weve delivered seamless, innovative solutions to our clients for 40+ years and currently have...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if...
ShopRite - Customer Service Manager (Eickhoff NJ) Salary Range $1200 - $1500/wk
- Edison, NJ
- 3 days ago
- Edison, NJ
- 3 days ago
ShopRite - Customer Service Manager (Eickhoff NJ) Salary Range $1200 - $1500wk Job Description Title: Customer Service Manager Job Code: 2020 Job: Exempt Department: Store Operations Supervised by:...
Soar with us at Wawa. We believe we can make life a little better every day - one smile, hoagie, or experience at a time. And there's one secret ingredient that truly sets Wawa apart: Our...
Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! The Account Manager, Client Services role oversees the account team for assigned...
Corcentric Senior Customer Success Manager in Cherry Hill Township , New Jersey As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing...
- Bedminster, NJ
- 4 days ago
- Bedminster, NJ
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service Manager - NVR
- Burlington Township, NJ
- 5 days ago
- Burlington Township, NJ
- 5 days ago
The Operations Manager is responsible for providing leadership and management to multiple functional areas within a manufacturing plant. This position will work proactively with plant management...
Call Center experience preferred. Minimum two years of related experience....
Customer Service Team Lead, Alternative Investments
- Jersey City, NJ
- 5 days ago
- Jersey City, NJ
- 5 days ago
Customer Service Team Lead, Alternative Investments Jersey City, NJ Salary: listed in the job description or discussed with your recruiter Published: February 10, 2025 Hybrid Experience: Associate...
Demographic Data for New Jersey
Moving to New Jersey? Find some basic demographic data about New Jersey below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in New Jersey
Highest Education Level
Customer Service Managers in New Jersey offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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