Customer Service Manager Jobs in New Jersey
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Job Description: Job brief We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation....
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
The application window is expected to close on: 5/2/24. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The preferred work...
Immediate opening for a Customer Service Rep in a growing company! In this position you will: Respond to customers by phone and email, Assist in order-entry using in-house computer system and...
We're seeking a driven and creative Marketing & Relations Manager to help us amplify our brand, engage local communities, and build lasting relationships that support our growth. Customer...
Job Summary: As a Client Service Coordinator in the commercial HVAC industry, you will play a vital role in ensuring smooth and efficient operations by coordinating client service activities and...
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for...
Software Engineering Senior Manager - Customer Relationship Management
- Iselin, NJ
- 2 days ago
- Iselin, NJ
- 2 days ago
About this role: Wells Fargo is seeking a Software Engineering Senior Manager, as part of the Wealth & Investment Management Technology. Learn more about the career areas and lines of business at...
Job Summary The Customer Service Sr. Manager position will set strategic direction, priorities and goals for the functional area; educate team to ensure employees understand how routine functions,...
Infosys is seeking an Associate Manager of Client Services. The Associate ManagerClient Services (AMCS) is responsible for all client interfaces within the assigned accounts' scope. The AMCS works...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
CUSTOMER SERVICE MANAGER Job Details Job Location Hamilton Plaza Store - Hamilton, NJ Salary Range $17.75 - $21.75 Hourly Description The Customer Service Manager is responsible for the oversight, leadership...
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Job Overview Provides operational leadership (staffing and budgeting) for a group of client service professionals with primary responsibility for client service in their domain. Focuses on...
Demographic Data for New Jersey
Moving to New Jersey? Find some basic demographic data about New Jersey below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in New Jersey
Highest Education Level
Customer Service Managers in New Jersey offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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