Customer Service Analyst Jobs in New Jersey
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
At Polestar, we don't just drive innovation in our cars - our entire business model is different from our competitors. We're looking for enthusiastic individuals to join our Customer Experience...
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can...
Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular...
Customer Service Representative - Insurance Services
- Florham Park, NJ
- 7 days ago
- Florham Park, NJ
- 7 days ago
ADP is hiring an Insurance Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning...
Customer Service Analyst Intern - Summer 2025
- Bridgewater, NJ
- 11 days ago
- Bridgewater, NJ
- 11 days ago
More about the role This is an exciting job opportunity for you to light the way as a Customer Service Analyst Intern in Bridgewater, NJ with Signify....
GoTo Staff Customer Experience Analyst in Trenton , New Jersey Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At GoTo, we're passionate about making IT...
6098 - Edison - 1015 US Route 1, Edison, New Jersey, 08817 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
Who we are looking for This role involves supporting global clients using the RKS application within State Street end to end platforms (IMS/Alpha). Researching support tickets escalated from the...
Customer Service Analyst Customer Service Montvale, New Jersey Added - January-30-2025 Temp-To-Hire Our client, an international consumer products company, seeks a Customer Service Analyst on a 3 month...
Remote, Latam, Full Time, Individual Contributor, 1 year of experience Who We Are At Yuno, we are building the payment infrastructure that enables all companies to participate in the global...
As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving...
Demographic Data for New Jersey
Moving to New Jersey? Find some basic demographic data about New Jersey below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in New Jersey
Highest Education Level
Customer Service Analysts in New Jersey offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Customer Satisfaction
- Scheduling Appointments
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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