Customer Service Manager Jobs in Morristown, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Associate Manager - Client Services - Hi-Tech
- Basking Ridge, NJ (8 miles from Morristown, NJ)
- 15 hours ago
- Basking Ridge, NJ (8 miles from Morristown, NJ)
- 15 hours ago
Job Description Infosys is seeking an Associate Manager of Client Services. The Associate Manager-Client Services (AMCS) is responsible for all client interfaces within the assigned account scope....
Part Time Customer Experience Manager
- Parsippany, NJ (6 miles from Morristown, NJ)
- 1 day ago
- Parsippany, NJ (6 miles from Morristown, NJ)
- 1 day ago
Store - NWK-PARSIPPANY, NJDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Metuchen, NJ (18 miles from Morristown, NJ)
- 1 day ago
- Metuchen, NJ (18 miles from Morristown, NJ)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Parsippany, NJ (6 miles from Morristown, NJ)
- 2 days ago
- Parsippany, NJ (6 miles from Morristown, NJ)
- 2 days ago
Client Service Manager Location: Parsippany, NJ, US, 07054 Brand: Lightpath Requisition #: 8548 Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own...
Apply Now Who We Are TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. Weve delivered seamless, innovative solutions to our clients for 40+ years and currently have...
Personal Lines Client Service Manager II
- Whippany, NJ (4 miles from Morristown, NJ)
- 3 days ago
- Whippany, NJ (4 miles from Morristown, NJ)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Senior Customer Success Manager, Enterprise, Actimize
- Hoboken, NJ (24 miles from Morristown, NJ)
- 3 days ago
- Hoboken, NJ (24 miles from Morristown, NJ)
- 3 days ago
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if...
ShopRite - Customer Service Manager (Eickhoff NJ) Salary Range $1200 - $1500/wk
- Edison, NJ (18 miles from Morristown, NJ)
- 4 days ago
- Edison, NJ (18 miles from Morristown, NJ)
- 4 days ago
ShopRite - Customer Service Manager (Eickhoff NJ) Salary Range $1200 - $1500wk Job Description Title: Customer Service Manager Job Code: 2020 Job: Exempt Department: Store Operations Supervised by:...
Account Manager, Client Services
- Somerset, NJ (19 miles from Morristown, NJ)
- 5 days ago
- Somerset, NJ (19 miles from Morristown, NJ)
- 5 days ago
Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! The Account Manager, Client Services role oversees the account team for assigned...
- Bedminster, NJ (13 miles from Morristown, NJ)
- 6 days ago
- Bedminster, NJ (13 miles from Morristown, NJ)
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service Team Lead, Alternative Investments
- Jersey City, NJ (22 miles from Morristown, NJ)
- 6 days ago
- Jersey City, NJ (22 miles from Morristown, NJ)
- 6 days ago
Customer Service Team Lead, Alternative Investments Jersey City, NJ Salary: listed in the job description or discussed with your recruiter Published: February 10, 2025 Hybrid Experience: Associate...
Customer Experience Manager - Victoria's Secret PINK - Staten Island - Staten Island, NY
- Staten Island, NY (23 miles from Morristown, NJ)
- 7 days ago
- Staten Island, NY (23 miles from Morristown, NJ)
- 7 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Experience Manager Mt. Olive NJ
- Flanders, NJ (11 miles from Morristown, NJ)
- 7 days ago
- Flanders, NJ (11 miles from Morristown, NJ)
- 7 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Project Manager, Customer Support
- Somerset, NJ (19 miles from Morristown, NJ)
- 7 days ago
- Somerset, NJ (19 miles from Morristown, NJ)
- 7 days ago
Company Description BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology....
Client Service Manager, Employee Health & Benefits
- Saddle Brook, NJ (22 miles from Morristown, NJ)
- 8 days ago
- Saddle Brook, NJ (22 miles from Morristown, NJ)
- 8 days ago
Client Service Manager, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary...
Demographic Data for Morristown, NJ
Moving to Morristown, NJ? Find some basic demographic data about Morristown, NJ below.
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Salary for Customer Service Manager Jobs in Morristown, NJ
Highest Education Level
Customer Service Managers in Morristown, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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